Customer Service Manager

Andrew (“Andy”) Durant

**** ******** ****** ******* ****, CA 94062

*****************@*****.*** Phone: 650-***-****

EXPERIENCE:

Bay Area Rapid Transit September 2014- Present

Senior Administrative Clerk

• Operational characteristics, services and activities of assigned program area

• including administrative, financial or operations functions.

• Principles and practices of program development and implementation.

• Principles and practices of budget preparation and administration.

• Methods of administrative, organizational, economic and procedural analysis.

• Methods and techniques of statistical and financial analysis.

• Business computer applications for statistical analysis and data management.

• Principles and practices of procurement and purchasing.

• Principles and practices of accounting.

• Methods and techniques used to conduct a variety of analytical studies.

• Principles, practices, methods and techniques of report preparation.

• Principles and procedures of record keeping.

• Office equipment including computers and supporting word processing and

• spreadsheet applications.

• Related Federal, state and local laws, codes and regulations.

• Performing complex analytical duties.

• Preparing, administering and monitoring capital and operating budgets.

• Maintaining accurate records and files.

• Preparing clear and concise administrative and financial reports.

• Collecting, evaluating and interpreting complex information and data.

Allura Skin and Laser Center January 2014- July 2014

Database Administrator

• Worked on entering in thousands of dollars’ worth of charges for (products and services

like laser hair removal, Botox, and v beam laser) on a daily basis.

• Dealt with patient issues and worked hand in hand with doctors to ensure best possible

treatment for chronic issues.

• Sent out Large amount of emails and faxes on a daily basis to ensure Patients would

receive medication in a timely manner and receive proper treatment.

• Oversaw Billing and Insurance Information pertaining to Allura Skin and Laser Center,

also ensuring patient demographics (Medical records, Insurance Claims, and proper

information was obtained to deliver best possible customer service.

Help Pain Practice Management September 2012 – June 2013

IT Technician

• Set up conference calls for doctors on a daily basis using the Polycom RMX Manager.

• Connected daily telepresence videos using the Cameleon Telepresence application and

controlled all aspects of conferencing.

• Monitored daily presentations that are produced weekly and played through video

monitors throughout the office.

• Worked with both co-founders (Bill Brose and Justin Kromelow) on all IT issues.

United States Marine Corps January 2009 – July 2012

Administrative Specialist

• Regularly utilized the Marine Corps Total Force System (MCTFS) and Microsoft Excel,

Word and PowerPoint applications in support of the administrative needs of the unit.

• Assigned to IPAC (Integrated Personnel Administrative Section) in the Pay Section.

• Additionally operated as a personnel clerk in auditing field service records, discharge and

retirement documents and in verifying accuracy of information contained in various

military systems.

• Achieved the rank of Lance Corporal and supervised other enlisted personnel.

• Honored with five (5) awards including global war on terrorism service medal, two (2)

letters of appreciation, certificate of commendation and the National Defense Service

Medal.

Barnes & Noble January 2007 – December 2008

Department Manager

• Supervised shipping and receiving activities.

• Supervised staff.

• Managed sales objectives.

• Trained new employees.

• Coordinated with local schools on required reading materials.

EDUCATION:

West bay High School, San Carlos, CA 2008 Class Salutorian (3.6 GPA)

REFERENCES:

Allura Skin and Laser Center

Molly Healy (Supervisor) 408-***-****

Marine Corps

Gunnery Sergeant Jesse Molina (Supervisor) 909-***-****

Barnes and Noble

Jen Myers, Store Manager 650-***-****

Help Pain Practice Management

Jason Chen 408-***-****

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