Customer Service Representative

STEPHANIE HERNANDEZ

**** ****** ******* ********** *** 17M, Corona, NY 11368

Ph: 786-***-****

*********.*.*********@*****.***

Professional Summary

Friendly and enthusiastic professional seeking an administrative position. Exceptional customer services skills, with a 5 -year

background in Customer Service and Banking.

Motivated leader with strong organizational and prioritization abilities.

Skills

Critical Thinking

Customer and Personal Service Time Management

Clerical Judgment and Decision Making

Active Listening Administration and Management

English Language Service Orientation

Social Perceptiveness

Experience

Receptionist Mar 2015 Present

Swisspost Solutions New York, NY

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or

scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific

destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public.

Schedule appointments and maintain and update appointment calendars.

Take orders for merchandise or materials and send them to the proper departments to be filled.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

CIF Documentation Specialist & Service Representative Dec 2011 Nov 2014

TotalBank Miami, FL

Was responsible for processing dormant accounts and activations daily.

Handled accounts that were restricted for fraud and was in liaison with the loss prevention department.

Updated contact information changes using AS400 and assisted bank officers with their preferred float and extended

hold requests.

Administered special requests and rushed pulled debit cards using the EFT subsystem as well as fee waivers and internal

transfers.

Assisted with outgoing mail/shipments and teller-line coverage when needed.

Handled large currency deposits, withdrawals, loan payments and cashier checks using Fiserv, Nautilus and AS400.

Was responsible for selling bank products and services as well as referring customers to their wealth management

specialist.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Oversee the flow of cash or financial instruments.

Prepare operational or risk reports for management analysis.

Administrative Assistant Aug 2009 Nov 2011

Miami Management, Inc Miami, FL

Performed receptionist and other administrative duties daily such as:.

Answered phones with multiple lines, message in-take, screening calls.

Distributions of mail, reply to e-mails, filing, billing, etc.

Assisted home owners and residents with issues relating to their properties and community areas.

Provided vendors with work orders and special requests.

References

: Furnished upon request

Education

High School Diploma Jun 2009

Robert Morgan Senior High School Miami, FL

Contact this candidate