Customer Service Manager

Ericka S. Parena

Email: **********@*****.***

Mobile: 093********

Address: Marawoy, Lipa City, Batangas

OBJECTIVES:

To obtain a position in the customer service industry.

SPECIAL SKILLS:

• Computer literate ( Microsoft Office, Excel, Word and PowerPoint)

• Very good communication skills (Tagalog and English)

• Fast learner

• Self-motivated, capable of working independently or as part of a team.

• Hotel Housekeeping (responsibilities included bed making and overall cleaning)

• Table Setting (duties included napkin folding)

• Food Serving

• Bartending, Flair tending, Cocktail Mixing, Coffee Making

EDUCATIONAL BACKGROUND:

TERTIARY: Lyceum of the Philippines University – Laguna, Makiling, Calamba, City

Associate in International Hospitality Management

Specialized in Hotel and Restaurant Administration

S.Y June 2012 – March 2014

University of Batangas Lipa Campus, Marawoy, Lipa City, Batangas

Bachelor of Science in Computer Science

June 2011 – March 2012

SECONDARY: Vinzons Pilot High School, Vinzons, Camarines Norte

Year Graduated: 2011

PRIMARY: Mother Barbara Micarelli School, San Miguel, Santo Tomas, Batangas

Year Graduated: 2007

SEMINARS AND TRAININGS:

Housekeeping Room Attendant and Telephone Operator (OJT)

Berjaya Hotel and Resort Makati

Makati Avenue, Makati City

November 4, 2013 to January 20, 2014

(420 hours)

Food Attendant and Food Counter Attendant (OJT)

Capricciosa Ristorante Italiano Restaurant

Greenbelt 3, Makati City

April 16, 2013 – June 14, 2013

(400 hours)

JOB EXPERIENCE:

Assistant Officer In Charge, Cashier, Barista, Kitchen Staff

Gong Cha, SM City Lipa

SM City Lipa, Batangas

August 28, 2014 – December 17, 2014

CHARACTER REFERENCE:

MS. LILIAN SILANG

Dean of the College of International Tourism and Hospitality Management (CITHM)

Lyceum of the Philippines University - Laguna

502-0971

DR. MERCEDES MACARANDANG

Director of University of Batangas Lipa Campus

Barangay Marawoy, Lipa City, Batangas

(043) 757-527

I hereby certify that the above information is true and correct to the best of my Knowledge

and Belief.

Ericka S. Parena

Applicant

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