9.5Customer Service Manager

**** ******** *** **. *****: **********@*****.***

Burke, VA 22015 Cell: 571-***-****

Sonia Marisol Otero Lopez

Objective

“Try to learn something about everything and everything about something.”

–Thomas Huxley

Even as a young individual, I’ve learned a lot about what I have to offer. I’ve

learned that I am one to take charge and responsibly lead others. I am one to overcome all

obstacles and exceed all challenges. I enjoy mastering new techniques and am always

one to welcome change, progression, and new opportunities. I understand that I am the

future and am ready to take charge, overcome, and succeed.

Professional Experience

Child Care Provider 2009-2012

• Providing quality childcare to busy parents

• Washing the children’s clothes, towels, and bed linens

• Preparing the children’s meals and snacks

• Caring for the children in a safe and positive environment

Home Cleaning- Entrepreneurship 2012-2013

• Creating and utilizing my own marketing techniques using social media sites, fliers,

and networking

• Scheduling appointments

• Providing flawless home cleaning services for our customers

Hourly Shift Manager September 2013-

April 2015

Boston Market 9278-A Old Keene Mill Rd., Burke, VA 22015

• Organizing the restaurant (lobby, office, truck deliveries, paperwork, etc.)

• Hosting interviews for applicants and making sure none of the employees run

overtime

• Supervising the work of fellow employees

• Checking the base sales and catering sales at the end of every work day

• Conducting daily and weekly inventory

• Communicating effectively with coworkers

• Reconciling cash registers

• Understanding the computers along with the safe, and register software

• Opening and closing the restaurant safely

• Preparing hot and ready meals for valued customers

• Taking necessary steps to meet customer needs and efficiently resolve food or

service issues

• Serving as a mentor to junior team members

• Mastered the intricacies of the process flow within each department

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• Maintain and enforce a safe and clean working environment at all times

• Supervising production schedules, production quality and on time delivery

• Train, develop and counsel employees to develop a high performing team

• Organizing, prioritizing and managing plant maintenance projects to keep facility

safe, efficient and clean

Relevant Skills

• Quick problem solving skills

• Great customer service skills

• Strong leadership and management qualities

• Strong attention to detail

• Reliable and punctual

• Practical organization skills

• Reliable team worker

• Conversant in English, Spanish, and French

• Capable of performing several duties at once

Education

Robert E. Lee High School 6540 Franconia Road, Springfield, VA 22150

• Studied the Spanish language for three years

• Gained interest in a course on Health Science throughout my senior year

• Graduated in the summer of 2014

• Served as key contributing member to the Leadership team

Awards

• Promotion from Cashier to Hourly Shift Manager at Boston Market at a young age

• Recognized by my peers and management personnel for going above and beyond

normal job functions

• Sportsmanship award for always being a team player

Interests

• Health Sciences

• Human Anatomy

• Nursing

• Professional Child Care services

• Entrepreneurship

5738 Lakeside Oak Ln. Email: **********@*****.***

Burke, VA 22015 Cell: 571-***-****

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