Customer Service Cash Handling

CHRISTINA LANGHORNE

**** ****** ******, ********, **

347-***-**** *************@*****.***

Objectives

To obtain a position within an organization where I can use my talents to contribute towards the advancement of the company and utilize my professional skills

Experience

Food Court Line Server

May 2013 – Jan 2015

Resorts World Casino NYC 110-00 Rockaway Blvd.

Cash handling large amount of money

Food Server

Customer service

Cashier Aug 2012 – Sept 2013

Levy Restaurants / Barclays Center 620 Atlantic Ave.

Cash handling

Pouring beer from tap

Setting up stations

Food Server

Customer service

Customer Service/ Cashier Sept 2011 – Sept 2012

Agata and Valentina New York, NY

Cash handling

Batista

Food Server

Customer service

Guess service Agent Aug2009-Dec2010

Holiday inn expresses –Brooklyn, NY

Made and confirmed reservations.

Issued room keys and escort instructions to bellhops.

Computed bills, collected payment and changes for guest.

Greeted, registered and assigned rooms to guest of hotel or motel.

Contacted housekeeping or maintained staff when guest reported problems.

Recorded guest complaints, directing customers to management when necessary.

Guest Service Agent – Feb 2006 March-2007

Hotel Pennsylvania

Check guest in and out in a timely manner

Confirmed room requirements assigned and issued door keys.

Assist guest with directions, transportation and trip planning.

Recorded guest complaints, directing customers to management when necessary

Verified customer’s credit and established how customers would pay for accommodations.

Performed bookkeeping activities such as balancing accounts and conducting nightly audits.

Customer Service Rep Oct 2008 – Oct 2010

Mars Retail Group Inc. New York, NY

Cash handling large amount of money

Greeting Guest and helping with sales

Customer service

Skills

Proficient in MS Word, Excel Spreadsheets, PowerPoint, Customer Service, Experience in using the P.O.S system

Education

Vocational Foundation, Incorporated

February 2006 High School Diploma

Honors Program

Hospitality, Travel, and Tourism

Christina Langhorne Page 2

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