REBECCA LUVIANO

*** ********** **., **********, ** 60565

Tel: 630-***-****

acprf5@r.postjobfree.com

PERSONAL MISSION STATEMENT

To strive for excellence in every aspect of assigned tasks, and to exceed expectations. My

documented work history demonstrates that I am passionate about providing superlative

customer service. I possess four vital qualities that are crucial to success in any business;

Leadership; Loyalty, Honesty, and uncompromising work ethic.

WORK HISTORY

Deca Restaurant & Bar

Chicago, IL

2008 to Present

I provide exceptional customer service while up-selling menu items with both on and off-menu

recommendations in order to enhance dining experiences and increase sales volume. I am

driven, self-motivated and an active team player. I possess extensive menu knowledge, wine

and cheese expertise and bartending experience. I work well with a wide range of demographics

and am responsible for coordinating my entire station and communicating with front and back-

of-the-house personnel to provide a dining experience that meets or exceeds guest

expectations.

Waitress, Server, Bartender, Catering & Banquets

Fairmont Hotels & Resorts, Fairmont Chicago Millennium Park

Chicago, IL

1997 to Present

I bring to the Fairmont an energetic, outgoing, talented and team-oriented attitude that helps

contribute to both their success and my own. I consistently deliver great food and excellent

customer service. I strive to make every guest a loyal customer and always put forth my best to

create memorable experiences, establishing rapport and exceed customer expectations.

Present, open, and pour wine when serving guests. I assist in supervising all front-of-house

staff, delegating tasks and assisting with opening and closing duties all while maintaining

excellent customer service and hospitality principles.

Server, Bartender, Catering & Banquets

InterContinental Hotels Group, O’Hare

Rosemont, IL

Jan 2009 to June 2013

I was responsible for serving customers quickly, efficiently and with complete knowledge of food

and beverage menus. I offered superior customer service, ensured food safety and maintained

a clean and orderly dining room. I provided exceptional customer services skills and the ability

to work calmly and effectively under pressure with all customers. I proved critical thinking,

interpersonal effectiveness and the ability to solve problems.

EDUCATION

Wilbur Wright College 97' - 2009 (Periodically), Nursing.

LICENSING CLASSIFICATIONS

Food Handlers Permit & Certificate, Illinois Basset Alcohol Certification, TIPS Alcohol

Certification, Alcohol Awareness Training Program & Certificate, CPR Certification and First Aid

Certification.

REFERENCES

Bob B. The Four Season Hotel/ Ritz Carlton, 312-***-****, Director of B, Known for 5 years.

Anthony Meyers The Fairmont Chicago Millennium Park, 312-***-****, Director of B, Known

for 19 years.

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