Sales Management

Contacts: Flat ***

: *** ********

: ** ****** ******

: Johannesburg

: 2000

Cell number: 083-***-****

Email:****************@*****.*** or *******@***.**.**

Name : Zandiswa

Surname : Ncume

Date of Birth : 05 August 1981

ID number :810**********

Nationality : South African Health : Good

Disability : Physically Disabled

EDUCATIONAL QUALIFICATIONS

High School :Ngwayibanjwa S.S.S

Grade passed :12

Subjects passed : Commercial Subjects

: Accounting

: Economics

Business Economics

: Xhosa

: English

HIGHER EDUCATION

Name of the Institution : Walter Sisulu University

Course : ND Public Management

Subjects passed :Public Service Delivery

: Public Decision Making

: Public Resource Management

: Communication Skills

: Project Management

Not yet finished due to financial constraints

SHORT COURSES:

NAME OF INSTITUTION: Ntinga training and development

Courses: Conflict Management and team building

NAME OF INSTITUTION: INFO TECH RESOURCE CENTRE

Courses: Computer Literacy (Basics to Advance)

WORKING EXPERIENCE

Company : OR TAMBO DISABLED PEOPLES ORGANIZATION

Position : Business Administration (Contract)

Duties Provide general office duties such as; answering

and screening incoming phone calls, filling, data

capturing, typing, photocopying and faxing,

ordering stationery.

Record and issuer minutes.

Ensure efficient and effective running of the Office.

Schedule meetings and plan appointments

Book and prepare boardrooms for meetings,

Arrange refreshments.

Manage information by using the telephone, fax and mail messages

Handling bookings and arranging travel arrangements

OTHER INSTUTION

Company Name : Mobile Telephone Network MTN (PTY Ltd)

Learnership : at MTN from April 2010-December 2010

Position : Call Centre Agent at Repair centre situated in

Johannesburg.

Department : High Volume Repair Centre (HVRC)

MTN again as call centre agent at Sales Channel Contact Centre (SC C C)

Company : MTN SA

Position : Sales Channel Contact Agent

Duties : Answer all calls in the queue

Ensure reduction of abandoned calls

Ensure customer satisfaction by being efficient, reliable and accurate.

Assist and answer all customer related queries.

Effectively deal with job stress and irate callers.

Use the most appropriate way to communicate with different behaviour types on telephone.

Use an effective approach to handle special telephone skills like holds, call-backs, call transfers, interruptions and unintentional disconnections

Use my excellent communication skills to build and maintain lasting relationship with customers

Duration : 2011 up to date

Upholds company ethics and values, follows procedures and policies

Accurate and attention to detail

Able to interpret and access information

Good interpersonal relations and excellent telephone etiquette.

Can tolerate and handle high pressure, keeps emotions under control.

Flexible, energetic and can multi task.

Good Administrative and organizational skills.

Always punctual and shows commitment to the organisation

DEVELOPMENTAL ACTIVITIES

*Working overtime when required

*Work under pressure

*Adapt to work in environment of large organization

*Dealing with irate clients / customers

*Communicate with customers from different background and culture

Profile

*Mature,responsible and seeking of challenging career in any department

*Good communication skills and interpersonal skills

REFERENCES

Tsholofelo Mamabolo @MTN

Supervisor:083*******

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