April Owens

**** ********* ******

Baltimore, Maryland 21216

410-***-****

acpr8o@r.postjobfree.com

Profile Statement: Over five years of Administrative Support and other related experience within a

large system, including outreach initiatives and conducting assessments.

Professional Highlights:

Advanced Administrative skills

Excellent Customer Service Skills

Utilizing Microsoft Word and Excel

Excellent Data Entry

Advanced Record Management

Multiple phone line

Employment History:

Administrative Assistant Baltimore City Public School System Baltimore, MD

Apr. 2008-June 2013

• Aided executive in staff capacity by coordinating office services.

• Planned office meetings, performed major mail listings, and diffused situations between students.

• Trained new employees on office duties and how to use some of the computer programs and achieved

significant improvements in their productivity.

• Complied, stored and retrieved management data using a computer.

• Prepared time-and- attendance records for the students.

• Successfully managed all discipline files for the students and inputted date information into the system.

• Managed the company’s sensitive information on a regular basis.

• Reviewed and answered correspondence.

• Handled maintenance requests.

• Restocked and maintained supplies.

Classroom Aide Baltimore City Public School System Baltimore, MD

Sept. 2007-Apr. 2008

• Assisted teachers with the duties in the classroom.

• Gave students individual attention.

• Helped supervise and maintain the cafeteria.

• Supervised students at recess.

April Owens

One on One Change health care system Baltimore, MD

Oct. 2006- Dec. 2006

• Supervise child while in the hallway, cafeteria and restroom

• Tutor child in whatever area needed

• Calm child down when he gets agitated.

Office Clerk Department of Social Services Baltimore, MD

Nov. 2005- Oct. 2006

• Responsible for the distribution of incoming mail from all Social Service Family Investment Centers

• Keep daily logs of certified mail

• Process incoming certified mail from all Family Investment Centers and the entire Department of Social

Services

• File and stamp incoming mail from the Department of Social Services, using a Pitney Bowes metered postage

machine

• Do daily report of money used

• File mail by zip codes and then process it at the end of the day to be picked up by the U.S. Post Office

• Do daily report of money used to process mail each day

• Answered multiple telephone lines

Wackenhut Security Security Officer Baltimore, Maryland

Apr. 1997- Apr. 1998

• Enforced procedural rules and regulations.

• Ensure the safety of staff, visitors and property

• Maintained security and safety for assigned area.

• Maintained working knowledge of the locations of various departments, buildings, access routes and

admitting requirements.

• May operate and monitor security control panels, alarms and related equipment to provide area visitor

surveillance

• Patrolled assigned areas including garages and other parking areas

• Checked for suspicious occurrences, and enforced parking regulations

• Respond to and investigated situations that was reported to the control room.

Education:

Humanim Baltimore Elite Service Training/BEST

• Customer Service Certificate

• National Federation Retail /Certification Baltimore, MD

2014

Morgan State University Baltimore, MD

• G.N.A. Certification 1998

Fairmount Hill Vocational High School Baltimore, MD

• GED/ Maryland High School Diploma 1992

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