Customer Service Sales Representative

CLAUDIA BLACKMAN

********.*******.*@*****.*** 973-***-**** Nutley, NJ

EDUCATION Bachelor of Arts in Psychology August 2009-May 2013

Susquehanna University

EXPERIENCE

Project Associate, Development Three July 2014- Present

• Lead projects specialized in family, youth development, and education organizations

• Strategize how to increase youth engagement through collaboration with cofounders

• Coordinate surveys, focus groups, and other assessments with youth to improve their engagement in

community programs

• Measure impact of Development Three’s newly implemented changes through individualized reports

Marketing Coordinator, 4T’s Productions January 2014-Present

• Develop marketing strategies that maximize engagement of 4T’s supporters

• Build relationships with other NYC business professionals to form working relationships

• Recruit volunteers to fill current positions

• Manage all social media

Inside Sales Representative, Light Abilities September 2014-January 2015

• Provide customer service to lighting distributors and manufacturers in New York City

• Quote standard and custom lighting fixtures based on specifications provided by distributors

• Track orders from initial placement to final shipment

• Maintain records of order in various databases

Initiative Coordinator, Susquehanna University Crew Team August 2009- June 2013

• Created and edited newsletter sent to alumni, current team members, prospective students, and parents

• Facilitated Rent-a-Rower team initiative by recruiting student athlete volunteers to perform yard work

and housework for local community

• Recruited prospective rowers from rowing clubs and high school rowing teams in Maryland, New

Jersey, Pennsylvania, and Connecticut

• Created and managed Facebook page to inform prospective rowers, alumni, parents, and local

community of team’s activities and events

Admissions Intern, Susquehanna University Admissions August 2012-December 2012

• Coordinated overnight visits and day visits for prospective students with an average of four students

per week

• Assisted in coordinating “Return to My School” program by recruiting underclassmen to promote

Susquehanna University at their local high schools over winter break

• Assisted in coordinating Fall Open House for over 350+ students and their families

• Held information sessions about Susquehanna for prospective students and their families

Development, Susquehanna University Alumni Office February 2012-May 2013

• Contacted 1,000+ alumni to generate interest in contributing to various university funds, as well as

participate in alumni-sponsored events

• Updated information for alumni in university database

• Fundraised $1,000+ for Annual Fund

• Composed thank-you notes to alumni for their contributions to the university

• Participated in SU Bridge Committee to generate student involvement with the Alumni Office

SKILLS

Computer: Microsoft Word, Excel, PowerPoint, Outlook, CRM Software, Moonfire, Publisher, MailChimp,

Dropbox, Trello

Social Media: Facebook, LinkedIn, Twitter, Tumblr, Pinterest, Wordpress, Instagram. Blogging

Language: Intermediate Spanish, Beginner American Sign Language

Other: Interviewing, Newsletters, Flyers, Customer Service, Editing

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