Support Technical
Resume:
Jos W. Julien RN BSN
Clinical Analyst/EMR TRAINER
*********@*****.***
SUMMARY
. A Registered Nurse and Clinical Analyst with over 12 years of
experience in the Healthcare Industry
. Three (3) years of experience building and supporting Meditech
(version 5.65, 5.66, 6.0) POM, PCS, CPOE,,Order Sets Build and MIS
Dictionary Build
. Extensive experience developing curriculum and in class training for
Meditech ORM Scheduler, CPOE, EDM, BMV, PCS,Dr. First, Health, Epic,
Mobilab
. Extensive experience supporting Meditech applications, including
CPOE, learning hospital workflows and processes, providing direct, one-
on-one training and support to Physicians, Nurses,
Contractors/Consultants, Executive Directors of Nursing Departments
and other hospital staff
. Solid understanding and abilities providing and communicating
technical customer support, logging issues for troubleshooting and
providing timely solutions
. Extensive clinical workflow knowledge and experience with a strong
ability in communicating impacts and solutions relating to Meditech
EMR applications business language
. Extensive experience supporting, training, and troubleshooting Cerner
Millenium suite. First net, Power note, Power chart,ClinDoc, CPOE,
Path net, Radnet,
. Extensive experience configuration, training Mckesson Paragon:
Security, Clinical care Station, Reference Masters, WSP, Emergency
Department Management, Registration.
TECHNICAL SUMMARY
Meditech:-5.65 POM, PCS, ORM scheduler, EDM
Meditech BMV, Dr First, Health Epix, Mobilab, TAR
Order Sets Build - Meditech
Meditech MIS, Dictionary Build
Cerner Millennium: First Net, iView -ClinDoc, CPOE
Cerner Power Note, Power Chart, Build ED Power Form
EPIC Ambulatory, ASAP, Inpatient
Microsoft Office Suite
Captivate, Visio, Web
Dragon Medical Dictation System (Version 10.1)
Mckesson Paragon 12.1.1 configuration of all modules
MAK anesthesia
EDUCATION
BSN - New York Institute of Technology
BA- Psychology Hofstra University
LICENSURE
RN License - New York # 554764
RN License - Florida # 9237016
PROFESSIONAL EXPERIENCE
Support Analyst
Lehigh Valley Medical System
February 2015
. Elbow to elbow support provided to providers during Epic Ambulatory Go-
live support included, but not limited to Provider documentation, set
up desktop with epic wrench process, telephone encounters, and chart
abstraction.
. Elbow to elbow support given with scheduling patients, Phone
encounters, changing patient status, and encounter management.
Senior Clinical Analyst
August 2014 ---present
Indian River Medical Center
. Design, test, and implement various solutions to improve Mckesson
Paragon functionality as to meet meaningful use
. Configuration of various Paragon modules including Clinical Care
Station, WSP, Registration, ED tracker boards.
. Responsible for maintaining Paragon security profiles
. Responsible for the build, upgrade and maintenance of Physdoc
templates
. Third tier support for any issues not resolved by help desk.
Clinical Analyst / Trainer May 2014 - July 2014
Regional Care Health Partners
. Clinical analyst/trainer working for headquarters to develop training
material for Meditech Magic 5.66 BMV
. Responsible for onsite teaching of Meditech Magic BMV to nursing and
pharmacy staff
. PHA dictionary cleanup
. Order set built for Labor and Delivery (Meditech Magic and client
server)
. Technical support and troubleshooting
Principle Trainer-Meditech 5.66 PCS Module April 2014 - May
2014
Mission Regional Medical Center, Texas
. Responsible to design curriculum for Meditech 5.66 PCS module
. Class room instruction provided for nursing, unit clerks, PT, OT, and
RT
. Instruction given on Patient Portal initiative to meet stage 2
Meaningful Use
. Instruction given to nursing staff about setting up care plans,
medication reconciliation and discharge routine using Ameritech 5.66
upgrade package
. Technical support and troubleshooting
. PDOC template design
. Order set build using Zink
. Identify clinical workflow issues through interaction with clinicians
and end users
Clinical Analyst March 2014 - April 2014
Oklahoma State Medical Center
. Clinical Analyst providing build, design, and testing for Meditech 6.0
migration to 6.07 on CPOE, PCM, PCS modules
. Identify clinical workflow issues through interaction with clinicians
and end users
. PDOC template design
. Built interventions, assessments, and care plans in PCS
. Technical support and troubleshooting
. In class training for new hires on PCS module
Analyst February 2014 - March
2014
CHS Hospital Systems
. Analyst and Curriculum Developer for Medication reconciliation rollout
for HMA /CHS hospitals using Pt Keeper application, Medhost, and AS400
. Developed training materials highlighting multi-application approach
required to reconcile medication
. Educational material for training admits process from Emergency
department to the floor using Medhost and Patient keeper.
. Responsible to help maintain system and application access parameters
. Provide technical support and troubleshooting
Meditech Analyst February 2014
Austin Medical Center (HCA)
. Meditech 5.66 Magic EDM upgrade
. Provided support to physician in ED using PDOC
. Support to physicians in ED using Discharge 123 software used in
conjunction with Meditech Magic for discharge documentation, discharge
instruction, and prescription writing
. Support given to nursing staff in ED
. Support given to Physicians in ED with CPOE
Meditech 5.66 Trainer July 2013 - January 2014
Covenant Health Systems
. Meditech 5.66 trainer for modules including PCS,POM,
ADMIN,REGISTRATION,PT,OT, PHA, EDM,BMV,TAR, ORM
. Curriculum design for Meditech 5.66 module for PT and OT
. Workflow Analysis for Rehab units (PT,OT)
. One on one as well as classroom training for healthcare providers
. Point of care testing for PCS module
. Provide support and training to ED, MED/SURG, NICU, PT, OT, ICU during
Go-Live phases
Kaleida Health Systems June 2013 - July 2013
Cerner Millennium CPOE Support/Consultant
. One on one support for Physicians entering Orders
. One on one support for Nursing with Power Chart Order Entry
. One on one support for Residents in using customizing Power Plans and
Order Sets
. Formatting single sign on access for providers
. Staffed command center, logged in issues troubleshooting
. Support provided to ED staff using First net
Cerner Millennium Analyst April 2013 - May 2013
Kaleida Health Women and Children's
. Cerner Millennium elbow to elbow application support for providers and
non -providers
. Support on NICU, MED/SURG and PCU Units
. Provide support in ED with First Net application
. Provide support for E-prescribe process
. Provide technical support and troubleshooting
Lead Trainer - Meditech 5.65 February 2013 -
March 2013
Hospital Sisters Health System at St. Anthony Hospital
. Workflow analysis and floor assignments to consulting team
. Elbow to elbow support for Physicians on Meditech 5.65 PCM, Order
Entry (CPOE), Admit, Transfer and Discharge Routines including
Medicine Reconciliation
. Provided support to nursing staff on PCS modules on Transfer and
Discharge Routines including Medicine Reconciliation
. Provided in class training to Providers and Nurses on OE, Medication
Reconciliation, Transfer Process, and Discharge Routine
Contract Floor Registered Nurse January 2013
Heart of Florida Regional
. Contract Floor RN on PCU and Medical and Surgical units
. Charge nurse
. Super User Patient Seeker Application
Meditech Activation Analyst - Meditech 6.0 December 2012
Dignity Healthcare System - St. Joseph's Hospital
. Provided support for Meditech 6.0 activation on various units
. Provided CPOE support for Meditech 6.0 using order sets or single
order entry
. Provide technical support and troubleshooting
. Support provided for PCS and POM modules provided support to nursing
staff on PCS modules on transfer and discharge routines including
medicine reconciliation
. Support also provided for OR on ORM module; Procedure registration
including ad -on and cancellations
. Provided support for OR on Intra operative documentation, as well as
capture of materials for billing
Lead Trainer - Meditech 5.65 October 2012 - November
2012
Hospitals Sisters Health System - St. Mary Hospital
. Developed training material for trainers for webinar session, modules
are; PCS med rec, POM, single order entry and order sets
. DC Process, Script Printing, PHA Order Set Build
. Support Pharmacy using PHA modules assist with RXM dictionary
. Elbow to elbow support for GO-Live on MED/SURG Unit, OR and Ambulatory
Units
. Support ED and ED Tracker
. Provided one-on-one training for Executive Director of Nursing
Department
. Optimization of various sub-routines in modules such as PCS and POM
. Provided ATE support in OR
. Provide technical support and troubleshooting
Cerner Millennium Activation Analyst October 2012
Mission Health System North Carolina
. Elbow to elbow support provided to physicians for Cerner Millennium
Power Note activation with Dragon assisted dictation
. Provided support to physicians for training of DRAGON dictation
software
. Provided support for physician with CPOE
. Provided support for providers using First Net
. Provided support to RN staff using Power Chart for Admit Med Rec,
Transfer Med Rec and Discharge Med Rec, Daily Documentation
Lead Trainer - Meditech 5.65 August 2012 - October
2012
Hospitals Sisters Health System: St. Elizabeth Hospital
. Assistant Project Lead for 30+ consultants
. Command Center and Help Desk operator providing technical support and
troubleshooting
. Developed training material for trainers for webinar session, modules
are; PCS med rec, POM, single order entry and order sets
. DC Process, Script Printing, and PDOC
. PHA order set build
. Support Pharmacy using PHA modules assist with RXM dictionary
. Elbow to elbow support for GO-Live on MED/SURG Unit, OR and ambulatory
units
. Provided one-on-one training for Executive director of nursing
department
. Optimization of various subroutines in modules such as PCS and POM
Lead Trainer - Meditech 5.65 July 2012 - August 2012
Hospitals Sisters Health System: St. Johns Women's and Children
. Command Center and Help Desk operator providing technical support and
troubleshooting
. Developed training material for trainers for webinar session, modules
PCS Med Rec, POM, Single Order Entry and Order Sets
. DC Process, Script Printing, PHA Order Set Build
. PDOC template design
. Support Pharmacy using PHA modules assist with RXM dictionary
. Elbow to elbow support for GO-Live on NICU unit, and OR units
. Optimization of various subroutines in modules such as PCS and POM
Lead Trainer - Meditech 5.65 May 2012 - July 2012
Hospitals Sisters Health System - St. Joseph Highland Hospital
. Assistant project lead 30+ consultants
. Command Center and Help Desk operator providing technical support and
troubleshooting
. Developed training material for trainers for webinar session, modules
PCS Med Rec, POM, Single Order Entry and Order Sets
. DC Process, Script Printing, PHA Order Set Build
. PDOC template design
. Support Pharmacy using PHA modules assist with RXM dictionary
. Elbow to elbow support for Go-Live on MED/SURG Unit, OR and Ambulatory
Units
. Support ED and ED Tracker
. Provided one-on-one training for Executive Director of Nursing
Department
. Optimization of various subroutines in modules such as PCS and POM
Catholic Health East Health System January 2012 - May
2012
Meditech Trainer
. Curriculum development Meditech 5.64 for PCM/POM including ADT,
Medication Reconciliation, Discharge Process, and Registration
. Transfer patient data from Next-Gen database to Meditech platform in
preparation for Go-live
. Workflow analysis and adaptation to curriculum
. In class training of CMIO and other C-level executives
. In class training of Physicians on order entry, admit, transfer and
discharge routines
. In class training of Resident doctors on order entry, admit, transfer
and discharge routines
. In class training of support consultants for Go-live support
Elbow-to-
elbow support for physicians on Med /SURG, ICU, Mental Health, ED,
PCU, and OR units
. Post Go-Live Support
Shady Grove Adventist Hospital
December 2011
Cerner Analyst
. Provided workflow analysis
. Provided technical support and troubleshooting from Command Center
. End user support to clinical staff for Cerner Millennium application
on MED/SURG, PCU,
. Batch Order Entry
. Initiation of SSO prior to Go-Live
. In class training for physician for Cerner First Net, Single Order
Entry, Building Favorites, AMR
. Trained & supported Physician's in the transition to Power Chart,
Power Plans, Power Notes, Single Orders, Flow Sheets, AMR, TMR, DMR &
Depart Process
Florida Hospital, Orlando September
2011 - November 2011
Cerner Analyst/Trainer
. Responsible for teaching clinical staff Cerner CPOE for Millennium
application
. Participated in class sessions to train trainers on Cerner CPOE
functionality
. Provided end user support for physician and nurses AMR, TMR, DMR,
Power Notes, Power Plan customizing, care sets, flowcharts, and depart
process
. Provided elbow to elbow support for clinical staff during activation
on MED/SURG, Cardiac Cath, PCU, ICU, Command Center
. Point of care analysis on MED/SURG and ED units for Cerner ClinDoc
processes
Lake Wales Medical Center, FL February
2011 - December 2011
. Worked on Med/SURG floor evaluating implementation Care Plans
. PRN Staff worked on various units including ED
. Resource and troubleshoot Medhost software while in ED
Meditech Analyst January 2010
Largo Medical
. Elbow to elbow support for Go-Live on MED/SURG and PCU Unit for
Meditech Magic application
. Communicated between the medical staff and the Information Technology
Department
. Support Pharmacy using PHA modules assist with RXM dictionary
. In class training of support consultants for go-live support
. Post Go-Live Support
Director of Nursing Services, Consulate Health Care, FL January 2010
- March 2011
RN Shift Supervisor, Auburndale Oaks Rehab January 2009 -
December 2009
Registered Nurse, Polk County Correctional Institute, FL July 2008 - June
2009
Clinical Practice Coordinator, North Shore Long Island Jewish October 2007
- July 2008
. Supervise the day to day activities of 35 bed medical/surgical unit
. Coordinate with physicians, social services and utilization to ensure
timely and safe discharge of patients according to clinical pathway
and hospital protocol
. Organize implement and analyze strategies to ensure JACHO readiness
. Development of in-service for staff development and training
Registered Nurse (Contract)
March 2007 - June 2007
. RN/clinical experience in various units such as ICU, PCU, MED SURG and
ED
. EMR Applications: Meditech, Cerner, McKesson and Soarian
Cerner Implementation January 2006 - February
2007
Florida Hospital-Zephyrhills
. Floor RN Super User - Cerner Implementation: Cerner Millennium Power
Chart
. Provided support to physicians for general navigation through software
. Participated in Point of Care Testing
Cerner Implementation June 2005 - January 2006
Florida Hospital-Sebring
. Cerner Implementation Super User
. Floor RN Super User for Cerner Millennium Power Chart
. Provided support to physicians for general navigation through software
. Participated in Point of Care Testing
Staff RN, South Nassau Communities Hospital October 2004 - May
2005
Staff Nurse/Shift Supervisor, Glen Cove Nursing & Rehab May 2003 - October
2004
Staff Nurse/Clinic Co-Manager March 2002 - April
2003
Central Care Clinic
. Performed various duties including staffing and education
. Trained new employees on EMR software ECLINICS
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