Customer Service Medical

Carlos Roque

**** ************* ****** *** ***

**** *******, ***** *****

*.********@*****.***

Education

Bachelor of Science in Health December 2013

Texas A&M University College Station, Texas

Special Projects & Research:

• Creation of health entity improving healthy environments for underprivileged community.

• Presentation on environment health issues in underdeveloped countries. Project requirements was to diagnose

p roblem and provide detail solutions sufficient to have improve and impact environment.

Work Experience

Harris County Health System July 2014 – Present Ben

Taub General Hospital EC Houston, Texas

Patient Access Representative

• Complete efficient and organize registrations.

• Provide admission and insurance verification of all inpatients and outpatients.

• Exhibit excellent customer service and confirm that accurate information was collected.

• Inform patients and made patients aware of their rights as determined by HIPAA regulations

and Harris Health System policy.

• Ensure accounts contain complete and accurate data to provide for timely billing and optimal reimbursement.

Texas Department of Aging June 2014-October 2014

Houston Region Houston, Texas

Health Caregiver

• Assisted elderly with taking prescribed medications, exercise regime, nutrition light housekeeping.

• Assigned to do errands and doctor visits as needed.

Volunteer Service

Medical Mission Trip Summer 2013

Dr. Stuart R. Quartermont Bryan, Texas

Student Assistant

• Shadowed and assisted the medical team on t rip to Nigeria.

• Team provided services that range from basic vaccination, to pediatric care, to conducting surgery.

• Learned surgical instruments and how each is utilized in surgery.

• Scrubbed in with medical team and assisted in providing the surgical instruments and a safe environment.

Carlos Roque Page

2.

Texas A&M University Library September 2012 – December 2013

Inter-library Services College Station, Texas

Student Assistant

• Responsible for locating requested books, scanning and shipping to other libraries, domestically or internationally.

• Kept records of books shipped by title, author and destination.

L B. Johnson Hospital Summer 2012

Houston, Texas

Volunteer

• Shadowed and assisted medical technicians, nurses, and doctors.

• Provided patients with information requested, directed to destination.

• Assisted nurses and technicians with completing minor tasks.

Cultural Exchange Program Summer 2012

Destino University Program College Station, Texas

Student Participant

• Worked with Dominican Republic population in remote area of the country.

• Assisted in establishing student program at university campus.

• Trained students to better communicate with college administration to implement and promote student activities.

Skills & Certifications

American Heart Association, Healthcare Provider CPR and AED certified - Expires 2015

Bilingual- Fluent in English/Spanish

Thoroughly familiar with Microsoft programs: Word, Excel and PowerPoint

Excellent communications and interpersonal skills

Contact this candidate