Customer Service High School

rd

*** **** *** ****** ***. **

New York, NY ****2

**********@*****.***

646-***-****(c)

Luis Otavalo

Objective

To obtain a position with a growing company that will effectively utilize my strong organizational, interpersonal and

verbal communication skills.

Experience

12/08-04/15 The Millennium Group New York, NY

Mail Clerk

• Sorted and distributed incoming USPS mail as well as incoming packages via UPS, FEDEX, DHL, etc. in

a timely basis

• Lifted packages weighing up to 25 pounds

• Refilled copiers with paper when needed

• Processed outgoing packages via FEDEX, UPS, USPS Certified mail, USPS standard mail, and

messenger packages

• Kept a log of incoming/outgoing packages via electronic scanning

• Signed for messenger packages as well as FEDEX, UPS, DHL, and USPS packages

09/11-4/12 Grand Electronics & Appliances Brooklyn, NY

Sales Specialist

• Informs and assist customers regarding technical and specialized merchandise; demonstrates use upon

request.

• Perform cell phone activations such as BOOST mobile, Simple mobile, Virgin Mobile.

• Skill in dealing with the public; knowledge of and proven ability to apply customer service techniques.

• In charge of making payments for different cell phones carries.

• Unpacking and tagging new electronics.

• General Cleaning, polishing mirrors and glass shelf.

• Help open and close the store.

08/08-12/08 Supreme System New York, NY

In-House Messenger

• Received and delivered incoming packages

• Keeped a logged of all incoming and outgoing packages

• Answered and carried out tasks over the phone

10/05-12/06 New York College of Technology Brooklyn, NY

03/05-05/05

Work-Studies

• Received and unloaded school products

• Delivered goods and other important items to designated areas as needed.

Education

June 2007 Kingsborough Community College Brooklyn, NY

Associates in Applicable Science

Relevant courses:

• Visual Basic 6.0

• C++ (Basic Programming)

• Cobol (Basic Programming)

June 2004 Murry Bergtraum High School New York, NY

High School Diploma in Information System

Professional Skills

• Bilingual Spanish/English (Can read and write in both languages)

• Microsoft Office

• Type 50+ WPM

• Great Customer Service Skills

• Valid Drivers License

References furnished upon request

Contact this candidate