Customer Service Representative

Rosa Echols

*** ******* **. . *******. ** *****. 617-***-****

Objective: A dedicated customer service representative looking for a work

environment that provides opportunities to utilize strong organizational

and interpersonal skills. An effective communicator focused on team work

with the goal to participating in the success of a company's mission.

Employment History

TJX Companies Dedham, MA

Customer Service

05/22/2007 - Current

. Greet customers entering the store to engage the customer and provide

information about location for their merchandising needs.

. Maintain competence of all company policies regarding payments,

returns and exchanges.

. Compute accurate sale prices for purchase transactions.

. Work as a part of the sales team by covering cashier duties, product

assistance and overall presentation of the merchandise.

. Provide excellent customer service.

. Maintain cleanliness and presentation of stock room and production

floor.

Delaware North Companies Boston, MA

Premium Cashier/Server

10/1/2009 - Current

. Provide gracious and friendly service to all customers.

. Prevent merchandise losses by being aware, attentive to customers.

. Perform store opening duties, including accurately counting and

balancing cash drawers and ensuring all equipment is in working order.

. Merchandising responsibilities on a daily basis to increase sales.

. Guarantee positive customer experiences and resolved all customer

complaints.

. Provide "creating guest experiences one guest at a time" which is the

Guest Path method to welcoming and providing top level customer

service.

Sovereign Bank

Dorchester, MA

Service Account Representative 7/2005 - 3/2006

. Welcomed customers and provided service to all customers entering the

bank.

. Provided excellent telephone courtesy of bank products and service

information to bank customers.

. Maintained and filed customer records and transactions.

. Resolved customers' complaints.

Education

Noonan Business High School Boston, MA

Diploma 09/2002 - 06/2006

Catholic Charities Boston, MA

Certified Nursing Assistant Certificate 10/2013

References upon Request

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