Medical Assistant Customer Service

TaShera N. Jones

*** ******* **** - *******, ** *4590

707-***-**** - *********@*****.***

HIGHLIGHT OF QUALIFICATIONS

• Demonstrated accuracy, attention to detail and ability to work well in team environment.

• Problem solving: excellent problem solving capabilities and ability to multitask organize & prioritize & work independently

w/minimal supervision.

• Ability to work days/evenings/weekends as necessary & other days as required by contract. Ability to perform job functions

without constant supervision.

• Customer service and Appointment Making: Excellent verbal, written & interpersonal communication skills, as well as

demonstrated effective telephone skills.

• Ability to work rapidly and accurately w/phone, personnel & patient interruptions as well as multi-task and navigate between

various software & mainframe systems on a personal computer w/an established operating system.

EXPERIENCE

Healthcare Resolution Services (Travis Air Force Base)

Referral Tracker Fairfield, CA

05/2014-04/2015

• Answers telephone responding to patients and outside Hospitals to inquire on referrals

• Tracks multiple referrals daily for military patients referred off base for medical care

• Responsible for bringing patient records back to David Grant Hospital to input result into their computer systems (CHCS) &

(AHLTA).

AMN Nursefinders-3 month assignment (John Muir Hospital)

Medical Records Clerk Pleasant Hill, CA

02/2014-05/2014

• Responsible for creating patient labels to sticker patient medical records and input into EPIC system

Kaiser Permanente Hospital

OR Surgery Scheduler (On-Call) Vallejo, CA

10/2013 to 01/2014

• Answers telephone in a professional manner and communicates messages; acquires information on surgical procedures

scheduled for current day and communicates the information to the charge nurse and anesthesiologist.

• Obtains and enters necessary booking information from person requesting surgical time; confirms cases in advance with the

surgeon's office; allows adequate time for each procedure according to physician's request; leaves enough time between cases

for room turnover; attempts to schedule similar types of cases in the same room to increase efficiency; recognizes role's

relationship with other members of the healthcare team; treats others with dignity and respect; verifies all patient's names,

procedures, physician’s offices, as names of assistants, equipment needs, special request, and positions; prepares final version of

schedule for the following day; communicates any changes affecting the next day's schedule to the charge nurse and Anesthesia

Department; maintains surgical log book; compiles statistics and distributes reports as specified; enters emergency procedures

and deletes cancellations;

• Maintains the privacy and confidentiality of both member and employee; speaks English in the presence of patients in patient

areas except for interpretation required for non-English speaking patients;

• Treats all employees in a courteous and professional manner;

• Conducts only work-related conversations in patient care areas; represents department, facility, and organization appropriately;

utilizes job/position; demonstrates effective communication method and skills

• Demonstrates punctuality and adheres to policies and procedures related to attendance, staffing and scheduling

On-Assignment Staffing (Contra Costa Regional Medical) Martinez, CA

Unit Clerk (Labor & Delivery, ICU & IMCU) 10/2010 to 07/2013

• Prepare Admission/Discharge/Transfer paperwork.

• Input doctor orders in electronic computer system (Medi-Tek).

• Answer phones in a courteous and professional manner.

• Keeping work area organized and clean.

• Scheduling Appointments in electronic computer system (Epic).

Kentfield Rehabilitation & Specialty Hospital Larkspur, CA 94904

Unit Clerk 03/2005 to 03/2010

• Prepared and compiled records in nursing unit of hospital.

• Executed daily operations of answering the phone/taking messages for various departments.

• Created new and updated current patient charts and records with physician, nurse and patient data on an ongoing basis

• Trained and managed 10 co-workers and achieved significant improvements in their productivity.

• Prepared notice of patient's discharge to inform business office.

• Requisitioned supplies designated by nursing staff.

• Successfully manages a 10 person team of unit clerks doing various duties throughout the hospital.

• Provided information and relayed messages to patients and medical staff.

• Directed visitors to patients' rooms.

• Distributed mail, newspapers and flowers to patients.

• Supervised rental equipment billing and manages the rental equipment for the hospital.

• Compiled census of patients.

• Keyed patient information into computer.

• Scheduled patient's appointments

• Filing medical records

• Prepping and completing Admission/Discharge paperwork,

• Transcribing Physician orders

TaShera N. Jones Resume, continue

Center for Elderly Independence Berkeley, CA

Administrative Medical Assistant/Medical Assistant 02/2006 to 05/2007

• Assisted in the examination and treatment of patients

• Measured vital signs, such as pulse rate, temperature, blood pressure, weight and height.

• Recorded information on charts.

• Prepared treatment rooms for examination of patient's.

• Cleaned and sterilized instruments.

• Scheduled appointments.

• Chart preparation.

• Responsible for front desk administration and transcribing physician orders.

Springstowne Family Physicians Vallejo, CA

Medical Assistant 11/2004 to 02/2005

• Scheduled appointments for patients.

• Interviewed patients to obtain medical information and measured their vital signs, weight, and height.

• Showed patients to examination rooms and prepared them for the physician.

• Performed general office duties such as answering telephones, taking dictation and completing insurance forms.

• Greeted and logged in patients arriving at office and clinic.

COMMUNITY WORK

Office Clerk, State Parole Office, Vallejo, CA 06/2003-08/2003

Student Aide, Solano Community College, Fairfield, CA 01/2003-05/2003

Receptionist, American Red Cross, Vallejo, CA 05/2000-06/2000

EDUCATION

Axia University of Phoenix - Healthcare Administration/Medical Records – Fairfield, CA, 2009-2011

Trinity College - Medical Assistant - Vallejo, CA, 2005

Solano Community College – Nursing Major - Fairfield, CA, 2000-2006

Vallejo Senior High - High School Diploma - Vallejo, CA, 2000

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