Project manager/Business Analyst

Raghavendra Shettigar PMP, PAHM, SALESFORCE.COM ADMIN, CONSULTANT

Salesforce/CRM Business Analyst/ Project Management

o Over 14.5 years of global IT experience in understanding client

business model and providing cost effective technology solutions to

customers.

o 8 years of customer facing experience in United States, served

multiple leading clients in Healthcare, Life science and Banking

Industries.

o Vast experience in project management, skilled in conceptualizing,

developing, implementing solutions and partnering with global teams

spanning across business, technical, testing and deployment area.

o Extensive experience in business analysis, user stories and use cases

definition, functional design, and implementation of CRM applications

on Force.com cloud platform.

o Experience in analyzing and translating business requirements to

technical requirements and architecture.

o Hands on experience in requirements gathering, defining business and

functional requirements, process flow and test scenario development

for software implementation for Healthcare insurance and Pharma

industries.

o Skills in configuration of Salesforce.com CRM - Sales and Service

clouds.

o Experience in conducting impact assessment, estimation and solution

design for large system integration projects.

o Experienced team-motivator with leadership experience of managing

large team and excellent communication.

o Possesses strong analytical and organizational skills as well as a

demonstrated aptitude for coaching and leadership.

o Experience in developing product concepts for mobile apps development

in cloud.

Skill Set:

Key Skills : Business Analysis, Technical

Architecture.

Tools : Clear quest, PMO Kit, HP Quality Center, MS

Project plan Platform : Cloud platform, Mobile,

Mainframe MVS, SOA Architecture

Languages : Salesforce.com, Apex, Visual Force, Web services, API,

Informatica, sites.com

RDBMS : Oracle, DB2, My SQL

Certification/Training:

o Sales cloud consultant, Admin, Developer certification from

Salesforce.com, 2013

o PMP Certification from PMI, 2009

o American Healthcare Management (AHM) from AHIP, 2007

o Service Oriented Architecture training from Accenture, 2007

Education:

o Bachelor of Engineering in 'Electrical and Electronics' from

National Institute of Technology from Karnataka, India in 2000.

Professional Experience

Bristol Myers Squibb, Employer: Accenture

April 2014 - till date

Salesforce.com Business Analyst

Salesforce.com CRM: Development and implementation of CRM on force.com

platform and roll out of CRM into multiple geographic across the world.

Also, implementation of mobile apps that supports the tablets and smart

phones. The CRM has been integrated with multiple backend systems including

SAP, Mainframe systems via ETL batch and real time web services. The

business value delivered are - Improved visibility to customer, improved

collaboration within and among business units, improved Opportunity

management

As a Business analyst, I was responsible for the following:

. Serve as Subject Matter Expert (SME) for functions/modules of Force.com

sales and service cloud CRM.

. Work with Business groups, gathering, analyzing and defining requirements

for global implementation.

. Working closely with business leads from impacted systems analyzing

integration needs, and data need.

. Defining user stories and process flow for different functional areas.

. Involved in estimation, supporting development of roadmap and high level

plan for pilot development, implementation and rollout.

. Supporting Architecture design and interface development along with

Technical architect and Enterprise architect.

. Leading and guiding the junior business analysts on functional design.

. Involved in Test plan and approach development, supporting test leads to

develop scenario and test cases.

. Support users testing and validating testing experience.

. Work with Deployment lead in deployment plan preparation, assisting in

deployment activities.

Environment: Salesforce.com CRM, Veeva, Informatica, Oracle, Apex, Web

services.

Team Size: 22

Novartis, Employer: Accenture

May 2013 - Mar 2014

Salesforce.com Technical Project manager

Implement the next generation of Customer Relationship Management ("CRM")

capabilities globally, through a standard solution set referred to as

"SPICE", which is centered on the Salesforce.com platform. The scope of

this program is to enable CRM capabilities for the Pharmacy Field Forces

and Medical Field Forces of the OTC division.

As a Technical Project manager, I was responsible for the following:

. Leading end to end solution of CRM sales cloud implementation across

geographies including managing scope, quality, cost and stakeholders

expectations.

. Understand business and functional requirements for each local market and

define scope of work for each release.

. Translate Business requirements into functional specification document

which will outline/define how Salesforce CRM will be leveraged to help

meet business requirements

. Facilitate customer feedback processes to validate CRM functionality and

channel new requirements and resolutions back into development.

. Work with application contacts from impacted systems and business team

and define the data need for testing.

. Confirm existing CORE requirements through multiple virtual design and

build reviews with Local Business and IT resources involved

. Development of work plan and assign tasks to resources and tracking it to

closure.

. Developing weekly and monthly reports and scorecard on schedule and

quality of design, build and testing, run through with different stake

holders from IT and Business team.

. Managing and tracking issues and risks, ensuring proper mitigation/action

plan are developed and communicated to appropriate stakeholders.

. Implement high and medium bug fixes identified during UAT

. Leading deployment of CRM into pilot countries and global roll out.

Environment: Salesforce.com, Cast Iron, Oracle, Apex, Web services.

Team Size: 34

Merck, Employer: Accenture

Mar 2012 - Apr 2013

Salesforce.com Technical project manager

Merck is one of the largest pharmaceutical companies in the world. Merck

is headquartered in Whitehouse Station, NJ. They are a global, research

driven pharmaceutical company. They have a presence in human health as

well as animal health.

Working with client in the global roll out of salesforce.com CRM to Merck's

Consumer Care business and also automate the data flow from different

source systems into CRM.

As a Technical Project manager, I was responsible for the following:

. Define future state integration architecture between Salesforce CRM and

back end systems and data warehouse that involves multiple integrations

with variety of technologies.

. Conduct gap analysis and evaluate, prioritize gaps, and define gap matrix

and roadmap for CRM implementation. Obtain sign-off from global IT

directors and Business.

. Architecture design, developing high level design for defining validation

rules, workflows and data modeling on Force.com.

. Develop deployment plan and activities.

. Co-ordination with business team, enterprise architects, data team,

environment team, training team and different vendors during analysis and

design phase and ensure that all stakeholders are on same page with

respect to scope and timelines.

. Work with different vendors - Cognizant and Accenture and ensure that

planned technical capabilities are delivered in each phase.

. Help Business, developers, tester and end user in resolving critical and

complex issues during SIT/UAT.

. Conducting feasibility studies for cost benefits for solutions to

business problems.

Environment: Salesforce.com, Informatica, SAP, Mainframe, Oracle, Apex, Web

services.

Team Size: 15

IBC (Independence Blue Cross), Employer: Accenture

Apr 2011 - Feb 2012

Business process lead

Independence Blue Cross (IBC) and its subsidiaries are the largest health

insurers in the Philadelphia region with over 2 million members in the area

and over 3 million across the United States.

ICD-10 remediation project will ensure that Independence Blue Cross is able

to fully operate using IDC-10 codes, in compliance with federal regulation.

It is a multi-year project and impacts 70 applications and 40 vendors

across enterprise.

As a Business process lead, I was responsible for the following:

. Define overall release plan, strategies and blueprint for ICD-10

implementation across enterprise

. Perform impact analysis of systems and vendors, and define release

components/ methodologies

. Review implemented release to certify that it meets its objectives and

business requirements.

. Weekly interaction with Chief technical architect, Sr. director and

manager level people at client place.

Environment: Multiple applications with variety of technology - Mainframe,

web portals, desktop apps

Team Size: 11

UHG (United Health Group), Employer: Accenture

Jan 2010 - Mar 2011

Project manager

This client is the largest health insurance provider in US. The claims

processing system is the one of the core and critical systems. It is a

reengineering project and aims to modernize the existing claims processing

application. Also, enable claims system to meet federal regulation

requirements, business needs and market demand.

As a Project manager, I was responsible for the following:

. Manage onshore-offshore delivery model for large-scale complex projects.

. Estimation of large scale projects using ADM estimation tools and

processes

. Organize, plan and execute projects from design to implementation phase.

. Accountable for developing and managing project plan, meeting staffing

needs, forecasting and managing budget.

. Weekly communication of project executive report to client leadership

team.

. Work with Client team to prepare development roadmap, test strategies and

plans for claims processing applications.

Environment: Mainframe, Pega

Team Size: 30

Highmark, Employer: Accenture

Jun 2008 - Dec 2009

Technical Lead

The Client provides millions of people with the security of quality health

insurance. It has a long history of serving members and communities. Legacy

Modernization program deliver new capabilities such as real-time

processing, member-level processing and dynamic benefits.

As a Technical lead, I was responsible for the following:

. Develop Solution design for business process changes for membership

application.

. Accountable for design deliverables for membership and MDM interfacing

capabilities and services.

. Define data conversion and mapping for data transformation from

RDBMS(Legacy system) to MDM.

. Lead and manage development and testing phases of the project.

. Build relationship with key decision makers from Client side.

. Ensure technical deliverable went through the quality

control/verification process.

Environment: Mainframe, MDM

Team Size: 8

UHG(United Health Group), Employer: Accenture

Sep 2002 - May 2008

Technical Lead/Senior Developer

This client is the largest health insurance provider in US. The claims

processing system is the one of the core and critical systems. It is a

reengineering project and aims to modernize the existing claims processing

application. Also, enable claims system to meet federal regulation

requirements, business needs and market demand. Also, it involves 24/7

support and maintenance of claims processing systems.

As a Technical lead/Senior Developer, I was responsible for the following:

. Leading and responsible for end-to-end application development effort

including architecture design, technical design, build, test, defect

fixing, implementation and post deployment support for Claims processing

applications in Mainframe environment.

. Lead the solution deployment - including prepare and assess readiness

plan, contingency/backup plan and customer impact assessment for

quarterly releases.

. Develop functional and technical design deliverables.

Environment: Mainframe, DB2

Team Size: 40

Bank of America, Employer: Syntel Ltd

Aug 2000 - Aug 2002

Analyst Programmer

Millennium software handles the day-to-day financial aspects of AMEX, such

as purchases, assets, inventory, vendor payments and employee expenses.

Project objective is to establish interface between Millennium software and

Credit card processing system.

As an Analyst programmer, I was responsible for the following:

. Design and development of interface components of Millennium software.

. Coordinate with client team to gather and understand the requirements

. Disaster Recovery Exercise and Purge process.

Environment: Mainframe, Millennium software

Team Size: 12

300 Parsippany RD,

Parsippany, NJ 07054

E-mail: ***********@*****.***

Phone: 862-***-****

Raghavendra Shettigar

Accenture LLP

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