Customer Service Manager

personal details

Zeineb Akkari

*actually living in İstanbul, Turkey

TUNİSİA : 19 Road Aziza Othmana 2098-Rades, tunisia

E-mail: ******.******@*****.***

phone numbers : Turkish : 055******** Tunisian : 002**********

01/01/1993

ACADEMIC QUALIFICATIONS

2014: Faculty of Legal, political and social sciences

*Bachelor’s degree :

Legal sciences. ‘’ public law’’, politics, International relations, commercial law, taxation IR)

2011: High School, Rades

national diploma (A level)

‘’ARTS and LITERATURES ‘’

Page

1

English, french and arabic LITERATURES

Professional Experiences

1/May 2014, July 2014

2/OCTOBER 2013 TO February 2014

Leyth Production: Entertainment Inc

as an assistant of audiovisual production and direction, especially in executive production

Working as part of a team within a fast-paced environment,

Ensuring that all the projects’ activity is well planned, well briefed and well executed.

Duties:

ensuring the contact with the crew,all the information about preparation and shooting schedules

daily, scripts copies, phone and email contacting

Responding appropriately to emergencies or urgent issues as they arise. (late,, set’s accident…)

Involved in budgetary control, efficiency savings during filming or realizing projects

Keeping my manager informed of all changes in my areas of responsibility and emergencies.

attending meetings with sponsors project managers...sometimes giving brief presentation about

the realisation.

Reyhan çiçekleri Kindergarten

September 2014- March 2015

teaching English language to children aged 4 and up,

using LMS that motivates young learners, while offering alternative learning tools through

fantasy and extension offered tasks,online games and worksheets.

Children navigate through one thousand online minigames, student books, workbooks,

storybooks, phonics books, and an array of tests, posters and flashcards,

It also provides teachers’ books and a comprehensive Learning Management System which

allows me to monitor progress.

March to April 2014:

In Attijari bank a foreigner Bank in Tunisia

trainee:

duties

- Marketing

-Front office operations

-Legal affairs

-contacting clients about their issues and orientate them to specialized people

JUNE TO October

2013: Aon PLC Tunisia

Internship and training sessions

In this multinational corporation, that provides risk management, insurance and reinsurance

brokerage,

-Contacting current clients & building relationships with prospective new ones.

-legal cases process

-Achieving targets set by the General Manager.

Languages:

Arabic: Native/French: 2d mother tongue/ English: advanced / Turkish ; basic

IT

SKILLS

Photoshop

Excel

MS office

Outlook

Drop box /Intranet /Oracle applications /Delta Bank

AREAS OF EXPERTISE

legal affairs (international and

national) Marketing

Negotiating

Budget management

Customer service

Personal skills

Ability to

communicate

Time management

Good team player

Problem solving

References

Available upon request

Contact this candidate