Experienced Professional

LaCorya Parks-Reynolds

Experienced Professional

Antioch, TN

*********@*****.*** - 615-***-****

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Over 10 years experience assisting high level professionals and a proven record of facilitating support services

and managing fast paced office operations. Strong organizational and communication skills with the ability to

concurrently direct multiple business affairs.

WORK EXPERIENCE

At home Customer Service Representative

HSN - Nashville, TN - 2014 to Present

•Handle inbound Customer Service and Sales calls.

•Maintain a quiet remote work environment free of background noise.

•Actively listen to customer concerns and interject and paraphrase appropriately to best understand the

customer’s needs and wants.

• Maintain rapport with customers

•Engage in a team environment through team meetings, instant messaging and use of email

Public Relations and Marketing

At Home Transition Living - Nashville, TN - 2011 to 2014

•Located potential clients and families to introduce programs and services.

•Developed and maintained working relationships with related healthcare social services.

•Served as point of contact with families and service providers.

•Branded awareness of company, created company logo and name.

•Created, designed and advertised company campaigns.

•Conducted weekly administrative meetings.

Public Relations/ Communications Manager

United Neighborhood Health Services - Nashville, TN - 2008 to 2011

•Developed strategies that helps promote Healthcare awareness.

•Worked with social media channels to increase Healthcare awareness.

•Performed all other tasks as assigned by management.

•Planned managed and executed special events.

• Created, designed and advertised company campaigns.

• Planned and organized company meetings.

• Planned annual employee appreciation events.

•Designed company T-shirt and message "change is Good"

•Maintained relationships with various partners, vendors and clients.

Medical Assistant/Phlebotomist

Urology Associates - Nashville, TN - 2006 to 2008

•Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing

venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, analysis,

hematology and urinalysis.)

• Assisted Physician with patient care.

• Prepared patients for examinations and treatment.

• Obtained patient vitals and treatment.

• Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Followed OSHA and safety procedures in carrying out daily phlebotomy functions.

•Built trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood

specimens.

• Administered patient education.

• Scheduled patient surgeries.

• Answered and returned patient phone calls.

• Refilled patient prescriptions per Doctor’s request.

EDUCATION

Real Estate License in Real Estate

CLI - Nashville, TN

2004 to 2005

Diploma in Medical Assistant

Nashville College of Medical Careers - Madison, TN

1998 to 1999

AWARDS

Patient Advocate/ Program Manager

June 2010

2010 Recipient of the Excellence in Patient Care and service Award Vanderbilt Department of Medicine

CERTIFICATIONS

Medical Assistant

1999 to Present

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