Customer Service Sales

SAGAR PESWANI

* **** ***** ********, *******, Ontario M1S 3Z9 Home: +91-988******* Cell: 416-***-****

*****.********@*****.***; *****.********@*****.***

PROFESSIONAL SUMMARY

Over two years of cross-industry experience in sales and customer handling. Resourceful call centre

representative consistently meeting and exceeding productivity goals. To be allied with an SME, that

delivers career development opportunities and help in enhancing the skills by contributing its progress

through my assimilated knowledge, professionalism and efficiency to eradicate customer dissatisfaction.

SKILLS

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Troubleshooting High Standards

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Verbal and Written Communication Computer software savvy

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Conflict resolution Service and support

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Accustomed with Java, Oracle and C++ Team leader

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CRM MS Office ( Word, Excel, PowerPoint)

EDUCATION:

International Business Management January2014 –August2014

Centennial College, Toronto, ON

•

• •

Global Business Strategy Global Logistics

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Developing International Business Plan Banking and Finance

• Corporate Social Responsibility

• International Marketing

General Arts and Science Post-Secondary Program August2014-January

2015 Niagara College, Welland, ON

• Intro to E-Business

• Principles of Marketing

• Leadership in a team environment

• Writing strategies

Electronics and Communication Engineering October2008- May

2012 Jawaharlal Nehru Technological University

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• Worked as electronic engineer in association with Hindustan aeronautics limited (HAL) for a

software development

WORK HISTORY:

Customer service and Public Relation Manager June 2012-July 2013

Rockwell Events and Sales Promotions- Hyderabad, AP India

Built resilient client relationships and provided high value-adding services, resulting in increasing

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the corporation’s market share by 5%.

Researched and modified service proposals for customers.

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CRM and customer satisfaction were the biggest traits.

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Exceeded regional annual sales target by 7%.

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Supported the sales team in writing proposals and closing contracts.

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Customer care Representative July2013-

December2013 Neem Systems Ltd

• Address customer service enquiries in a timely and accurate fashion

• Give accurate and appropriate information and troubleshoot issues, resolve complaints.

• Helped customers in efficient software development though efficient CRM

• Achieved customer satisfaction rating of 93% within six months, exceeding corporate targets

Sales and Marketing executive January2014- January2015

Royal Progress Auto Services- Scarborough, ON

Meeting the sales target with effective planning and budgeting.

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Renovation of the work place with necessary media marketing for promotions.

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Devising strategies in increasing the sales of the organization by approaching various car related

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companies with necessary CRM skills.

EXTRA CURRICULAR ACTIVITIES

AWARDS: 1. Best employee for six straight months in Rockwell Events and Sales Promotions

2. Awarded scholarship for bachelor’s studies by the Indian government.

Familiar with different languages like English Hindi, French, and Sindhi.

Won various inter-college awards in sports like Squash, Badminton and Table tennis.

REFERENCES

Available upon request

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