Customer Service Administrative Assistant
Resume:
Megan A. Pilat, MSW
York, Pennsylvania 17406
********@*****.***
Education
Master of Science in Social Work May, 2014
Kutztown University of Pennsylvania Kutztown, PA
Specialization: Family-In-Environment
GPA: 3.93
Bachelor of Science in Social Work May, 2013
Kutztown University of Pennsylvania Kutztown, PA
GPA: 3.04
Social Work Experience
Hospice Medical Social Worker July 2014-April 2015
Visiting Nurse Association of Hanover & Spring Grove Hanover, PA
• Collaborate with interdisciplinary team on treatment medically, spiritually, and
psychologically for the patient and the family
• Provide power of attorney services both heath care and financial to those families
in need, both in home and in skilled nursing facilities
• Collaborate with skilled nursing facilities to provide the best pain and symptom
management for the patient
• Facilitated the beginning of “We Honor Veterans” at the agency, which is a
program that honors the time hospice patients served in the military. This program
also educates staff on how to work with veterans who are terminally ill
• Complete Social Work Assessment within first five days of start of care, which
includes full social, economic, family, and financial history.
• Referrals to area office of aging that include: MA-51’s, level of care assessments,
waiver services, adult protective services, etc.
Social Work Intern May 2013-May 2014
Bell Socialization Services Inc. York, PA
Assertive Community Treatment
• Collaborated with an interdisciplinary team on treatment provision of each
consumer
• Provided assessment, treatment planning, and psychotherapy services to a
culturally diverse adult population with severe mental health diagnoses
• Advocated for change in agency policy
• Served as the family specialist and coordinated the first family education day for
the program
• Helped to facilitate the transition to paperless treatment planning, billing, and
tracking progress of each client
Social Work Intern 2012-2013
Wernersville State Hospital Wernersville, PA
• Collaborated with an interdisciplinary team to develop treatment plans
• Facilitated treatment groups on various topics
• Provided case management services to the consumers
Supervisory Experience
Customer Service Supervisor 2013- 2014
Burlington Coat Factory York, PA
• Supervise a team of 10-15 individuals at a given time
• Train and coach each individual to meet sales goals
• Delegate tasks and ensure that performance is satisfactory
• Organize financial reports and revise plans to meet goals
Sales Leader 2007-2012
Fashion Bug York, PA
• Fulfilled the position of credit captain by training and coaching employees to meet
credit goals
• Fulfilled the position of outreach captain by planning large events for the York
County area to improve community involvement
• Reviewed financial reports and coached employees on how to contribute to
making sales goals
• Delegated tasks and responsibilities
Computer Skills
• Proficient in Microsoft Office, Pages, iMovie
Honors
• Phi Alpha National Honor Society
• National Honor Society
• Dean’s List
• Advanced Standing Class Representative
Megan A. Pilat, MSW
3463 Druck Valley Road
York, Pa 17406
********@*****.***
Angela Wildasin LSW
Program Coordinator
Bell Socialization Services Inc.
Assertive Community Treatment
401 Carlisle Ave
York, PA 17404
*********@*****************.***
Sharon Halvorsen LSW
Substance Abuse Specialist
Bell Socialization Services Inc.
Assertive Community Treatment
401 Carlisle Ave
York, PA 17404
**********@*****************.***
Jennifer Bradshaw
Spiritual Counselor
Visiting Nurse Association of Hanover & Spring Grove
440 Madison Street
Hanover, Pa 17331
*********@**********.***
Dottie McKay
Administrative Assistant
Visiting Nurse Association of Hanover & Spring Grove
440 Madison Street
Hanover, Pa 17331
******@**********.***
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