Customer Service Truck Driver

Sidney Johnson

**** ******* ** . ****** ** ****2 . 972-***-**** .

***************@*****.***

Summary

Highly knowledgeable professional with extensive experience and a unique

combination of creativity and analytical skills. Very efficient, detailed

and goal-oriented with an exceptional work ethic that utilizes teamwork to

execute solutions and create customer value. Excellent inter-personal,

customer service and communication skills. Performance driven, highly-

motivated and strong organizational skills with a passion to expand.

Professional Background:

FORWARD AIR SOLUTIONS, Irving, TX

2015 - Present

Driver

Responsible for providing timely delivery of customer's retail freight in

local and regional markets.

. Daily customer deliveries of retail products

. Pre and post trip inspection on vehicle and delivery equipment

. Pre-trip inspection of all freight to be delivered

. Pickup return merchandise or freight and empty totes per customer's

request

. Scan all retail merchandise delivered

. Provide customer with proper delivery documents

. Use of daily log and/or Qualcomm to monitor daily activity

WORLDPAC, Farmers Branch, TX

2013 - 2015

Delivery Driver / Warehouse

Responsible for delivering merchandise and hazardous materials to

companies, utilizing Digital Delivery Unit (DDU) and specific route and

delivery manifests.

. Performed routine inspections on company vehicle before each daily

route

. Collection of payments from customers as required

. Picked up authorized merchandise (RMA's)

. Record, maintain route logs and entries in DDU system in accordance

with procedural guidelines

. Pulled inventory parts from designated locations in warehouse for

delivery purposes, includes scanning inventory and statements

utilizing DDU to ensure accuracy

. Customer service and client relations

MARTIN TRUCKING, Detroit, MI

1996 - 2013

Driver

Delivered custom auto parts to authorized dealers locally and in regional

areas utilizing company bobtail truck.

. Daily pre and post trip inspection of vehicle

. Inspected parts ordered for delivery prior to departing

. Collection of payments from customers as required

. Picked up returns at customers request

Computer knowledge

. Windows 98 to Windows 7

. Cobol Programming Language

. JCL (Job Control Language)

. Qualcomm / DDU Systems

Education and other information

. Hallmark Computer Training Institute; Computer Programming and

Operations; COC; 1983-1985

. Class B CDL (Texas), air brakes and tanker endorsements.

REFERENCES AVAILABLE UPON REQUEST

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