Sales Customer Service
Resume:
Steven P. Anderson ***** Charlston Way
Rosemount, MN 55068
C. 651-***-****
*******@***********.***
Qualifications Summary:
Sales Representative/Account Manager
Results oriented, creative professional with extensive problem solving and organizational abilities.
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Skilled administrator managing business operations, customer service and sales.
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Adept at managing vendor relationships for successful product production.
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Implemented management solutions for several clients to streamline their operations.
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Excellent ability to communicate customer’s needs to suppliers and deliver a high quality product.
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Strong mechanical aptitude and abilities.
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Proven track record of delivering business solutions to customers.
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Strengths include: New Business Development, Product Presentation, Sales, Problem Solving,
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Quality Assurance, Customer Relations and Project Management.
Selected Achievements:
Received “Small Business Person of The Year” award from area Chamber of Commerce for
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service to the community.
Earned “Outstanding Dealer” Award 3 consecutive years for outstanding sales and service by
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national supplier.
Received “Certified Forms Consultant” designation from National Business Forms Association, the
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trade association representing Independent Business Forms Distributers.
Improved the check writing system for a national property management company to save cost of
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check processing. Led to the elimination of unneeded checks and saved the company 50% in
material and operational costs.
Implemented an inventory management program for an international association to better
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organize their warehouse record keeping and product orders. Reduced the costs of products
ordered by an ongoing 10 20% and eliminated expense of rush orders due to product outages.
Created an order entry system for a national distributor to organize and streamline their customer
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order processing. Resulted in reduced errors and lowered the costs of order entry by 25%.
Managed and coordinated a team of volunteers in the research for a resource guide for a
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municipality to better promote the city and it’s businesses. Resulting product improved the city’s
ability to promote itself and local businesses to residents and visitors.
Implemented just in time inventory management for a wholesale distributor to eliminate rush
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orders and stock outages. Led to reduced expenses due to rush orders by 10% and improved
productivity in distribution.
Steven P. Anderson Page 2
Professional Experience:
Schad Tracy Signs 3/2014 – 3/2015
Project Manager/Sales Representative
Sales of interior and exterior signage to commercial and retail companies. Called on property
management companies and commercial property owners across the Twin Cities Metro area.
Responsible for sales of new installations, existing renovations and maintenance of interior and
exterior signage.
Plastic Resource Inc. 11/2012 – 2/2014
Sales Representative
Sales of custom printed plastic cards, gift cards, card printing equipment and related software
solutions. Led company in new business development. Managed national sales for plastic card
product line.
Quality Manufacturing Inc. 3/2011 – 11/2012
Project Manager/Sales Representative
Wholesale sales of large format exterior signage to national and regional sign companies and sign
installers. Represented company at regional and national trade association events. Responsible
for new business development in Central United States.
PlasticPrinters.com 6/2007 9/2010
Sales Representative
Sales of custom printed plastic cards, gift cards, card printing equipment and related software
solutions. Led company in new business development. Managed national sales for plastic card
product line.
Paperflow 10/1997 6/2007
Owner – Sales and Operations
Managed day to day operations, quality control, inventory management, and customer service.
Prospected and sold business forms, commercial printing, and related graphics products.
Document Resources 6/1983 9/1997
Account Manager
Prospected and sold business forms and related graphics products. Assisted clients with
implementation of forms management and inventory control systems.
Education:
Gustavus Adolphus College St. Peter, MN
Biology and Philosophy
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