Sales/Customer Service

James M. Pruss

*****.*****@***.*** Houston, TX Phone: 617-***-****

www.linkedin.com/pub/james pruss/b/79a/a07/ Skype: JP.Global

Accomplished and entrepreneurial Business Development Manager with multi-sector experience

in global markets open to part time or temporary to hire work in any sector, in roles ranging from

administrative, to clerical, and business development.

NOTABLE SKILLS

• • •

Customer focused Business Development Microsoft Office

• • •

Sales Communication Netsuite

• • •

Relationship Management Proactive Data entry

• Project Management – Implemented and managed the International SOS Guest Care Program, which

led to a 15% increase in clinic revenue or $180,000.

• Sales - Managed complex sales cycles and proposals from initial contact to RFQ/RFP, including a

$900,000 telemedicine proposal with Transocean to provide topside medical assistance to rigs.

• Excellent soft skills – Communication, relationships, integrity, honesty,

• Vision -“Thinks Outside the Box” to enhance core competencies and achieve positive outcomes .

• Mentoring and Leadership skills – managed upwards of 30 staff.

PROFESSIONAL EXPERIENCE

Business Development Consulting 2014 – Current

MDLive

Founded in 2009, MDLIVE is a leading telehealth provider of online and on-demand healthcare delivery

services and software that benefit patients, hospitals, employers, payers, physician practice groups and

accountable care organizations

Utila

Web based client engagement platform for behavioral health providers.

iMedevac

Provider of proprietary App enabled solutions for medical evacuation and repatriation solutions.

Regional Sales Director, Americas

Remote Medical International, Houston, TX 2013 –2014

Report to CEO as Regional Sales Director for new business initiative seeking to penetrate the oil & gas

sector. Services include: medical program management, consulting, equipment, pharmaceuticals, medical

support, telemedicine, and remote medical training.

• Managed sales cycle from lead generation and initial contact to RFQ/RFP and closing.

• Rapidly built sales pipeline of 80 relationships, leading to RFQ or RFP with key accounts such as

BP, ENI, HESS, Transocean, etc.

• Initiated two-year, $900,000 proposal with leading drilling contractor in the Gulf of Mexico.

Business Development Consultant

iGlobalAssist, Ho Chi Minh City, Vietnam 2012 –

2013

Founded start-up to provide personal and commercial insurance to Asian markets. Marketed and sold brands

such as ACE, AIG/TravelGuard, Groupama, Seven Corners (USA), and Liberty Insurance Vietnam in the

Asia Pacific Region.

• Actively engaged in business development initiatives in the Asia Pacific Region for represented

brands. (B2B and B2C)

• Average sales of $400,000 in premium/year, including high-profile clients PetroVietnam and

Mekong Capital.

Group Business Development Manager

Express Medical Assistance, Pte. (EMA), Singapore 2010 –

2012

Reporting to CEO/CMO, managed two key B2B initiatives: Medevac/Repatriation and the enhancement of

medical and travel insurance programs. Heavy emphasis on developing channel/strategic partner

relationships.

• Generated 35% increase in total revenue, including $2.5M in cross border agent distributor

agreements in Cambodia, Myanmar, and Bangladesh.

• Initiated and managed enhancement of medical and travel insurance by providing 24/7 Alarm Center

support, logistics, and assistance. Key wins included structuring a 3-way partnership between EMA,

AXA Assistance, and Victoria Healthcare to provide services to Blue Cross Vietnam, VDP, and

VASS policyholders. (Displaced International SOS.). Deal valued at $250,000, plus additional

assistance revenue.

Business Development & Marketing Consultant

Victoria Healthcare Vietnam, Ho Chi Minh City, Vietnam 2009 – 2010

Served as project-based consultant to CEO to initiate new marketing and business development concepts,

mentor/train local staff, and lead PR efforts with expatriate community and tourists.

• Developed and implemented loyalty programs, such as Easy Access free membership card, which

fulfilled objectives of influencing provider/brand preference, cleansing existing database, and

enrolling new members in a reduced fee for service scheme. On average, added 400 new enrollees

per month.

• Achieved 28% increase in patient revenue, and 20% increase in number of direct billing

relationships. (Attributed to loyalty card programs and physician marketing.)

Marketing & Business Development Manager

International SOS, Ho Chi Minh City, Vietnam 2007

– 2009

Reported to Deputy General Director and Country Sales Manager. Hired initially to marketing role, but given

expanded responsibility to initiate and manage B2B relationships in areas such as membership services,

training, and supplies into sectors such as oil & gas, education, hospitality, tourism, relocation, non-profit.

Led all communication to clients in Vietnam and served as PR face of the business, attending numerous

community and corporate events.

• Achieved overall increase in clinic utilization of 140% through use of customized programs.

• Managed marketing budget to within 3% of plan, as well as a team of 9 support staff.

• Managed physician marketing and health education campaigns for internal and external clients.

• Managed marketing relationships with key clients in the oil & gas sector (Ex. ConocoPhillips),

engineering & construction (Ex. Blue Scope Buildings)

EDUCATION

Bachelor of Science, Marketing

Carroll School Of Management, Boston College, Chestnut Hill, MA, USA

2

AFFILIATIONS

Volunteer Member, Exley Elementary PTA

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