Customer Service Quality
Resume:
* Carnell Murff Jr.
Hazel Park MI, *8030
**********@*****.***
WORK EXPERIENCE An exceptional professional who has over 10 years of experience in quality control; ability to handle quality assurance and quality of system compliance with the work; I have excellent time management skills to meet strict deadlines; I have excellent interpersonal skills to handle issues with employees and staff. I currently work for IQC as and Quality Control Lead since August 2014.
Secure Way Transportation Detroit, MI
Manager Part-time February 2013 – Current
* Daily tasks include marketing and cold calling potential clients
* Created schedules and driving routes for the drivers
* Prepared weekly invoice and collect payments from clients
* Consistently provide exceptional customer service
* Answered multiple phone lines, and answered emails in a timely matter
S&C GLASS CO Detroit, MI
Supervisor June 2010 - April 2013
* Effectively found solutions and handled customer service problems.
* Installed and repaired safety glass for the various equipment and vehicles
* Performed various functions before installation of the glass of the automobile.
CENTURY 20 Detroit, MI
Real Estate Agent January 2007 – June 2012
* Assist clients with property sales and development
* Provide legal, economic and market advice to prospective clients
* Preparation of legal documents including listings and sales contracts
* Ensuring terms and conditions of agreements are met
* Maintaining and liaising with clients, building relationships with clients to encourage returning business
* Coordinate property closings and overseeing document signing
QIS INC. Romulus, MI
Quality Control Inspector Supervisor January 2005 – May 2009
* Conducted material inspections in accordance with the specifications for the required materials.
* Organized inspection procedures for quality production standards.
* Coordinated quality systems checked and evaluated all performance based on standard ratings.
Advanced Quality Services Macomb, MI
Quality Control Inspector Supervisor
March 2002 – January 2005
* Conducted material inspections in accordance with the specifications for the required materials.
* Organized inspection procedures for quality production standards.
* Coordinated quality systems checked and evaluated all performance based on standard ratings.
Education
1995- East Detroit High School- Eastpointe MI
1996- East Detroit Adult ED. - Eastpointe MI
Auto Electronics
2005 Michigan Institute of Real Estate
Real Estate
CHARACTERISTICS/SKILLS
* Build lasting business relationships with co-workers and guests
* Completed Foundations of leadership training
* Completed QS 9000 training
* Reliable
* Quick Study
* Always eager to learn
Contact this candidate