Customer Service Security

G ilberto Garcia

**-** ************ ****** ******: 646-***-****

Whitestone, NY 11357 Email: *********.**@*****.***

Summary Qualifications

Result driven and detailed oriented professional security officer with excellent communication, organizational and

i nterpersonal skills. Self-motivated to work independently without supervision while being a pro-active contributing

member. Experienced in working under pressure situations, ability to multi-task, handle any crisis and medical

situations with a high level of efficiency and effectively.

E xperience

Collegiate School, New York, NY

February 2008 – Present

School Safety Security Officer / F i re Safety Director

• Responsible for the entire safety and security of all students and faculty

• Execute fire safety, first aid, administrative rules and regulations

• Coordinate security programs with all school personnel

• Patrol facility and man post as instructed

• Examine doors, windows and gates to determine that they are secure

• Regulate vehicle and pedestrian traffic at access points to maintain orderly

• File reports, monitor and patrol the school

• Report i r regularit ies such as fi re hazards, leaking water pipes, elevators and

security doors left unlocked

• Check ID’s of students, staff and guests

October 2006 – February 2008 Building Security Services, New York, NY

Security Officer / F i re Safety Director – Wall Street – 55 Exchange Place

• Responsible for all emergencies

• Patrolled building and grounds

• Warned violators of rules infractions

• Permitted authorized persons to enter property

• Recorded data such as property damage and unusual occurrences

School of Visual Arts, New York, NY

October 2006 – October 2001

School Security / Shift Commander

• Ensured the safety and security of all students residing in the dorms

• Coordinated security programs with all school personnel

• Trained all new security officers hired by the school

• Responded to all emergencies within the dorm

• Knowledge of CCTV

• Greeted guests and provided quality customer service

G ilberto Garcia

Page Two

October 2001 – January 1992 New York City Police Depa rtment, New York, NY

School Safety Officer

• Secured a safe environment for all students and faculty

• Maintained and secured all metal detectors for students

• Responsible for all incident follow ups and preliminary investigations

• Testified in Municipal and Criminal Courts

• Greeted students, faculty and guests

SK I L LS

• Excellent verbal communication skills

• Ability to handle medical and crisis situations

• Exceptional public relations skills

• Strong observation and management skills

• Provide quality customer service

• Remarkable ability to understand and follow safety procedures

CERT I F ICATES

• NYS Security License

• Homeland Security Training Certificate

• Fire Safety Director License

• First Aid Certificate

References Fu rnished Upon Request

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