Customer Service Human Resources

ABDULKADER ALI YASSIN

**** ******** *** ****, ******* ON M1P 2S6

Mobile: ***-***-***************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Several years of extensive experience in various client centric organization providing

superior customer service to various individuals

• Proficient in Microsoft Office applications including MS Word, PowerPoint, Excel,

Lotus notes, Corel Ventura, Publisher, Quattro Pro and Internet

• Fluent in English, Amharic and working knowledge of Arabic; sensitivity to work

with diverse cultures

• Outstanding interpersonal and communication skills to liaise with community stake

holders, service providers, health promoters, schools, Police, resident associations and

the public

• Strong skills in planning, organizing and implementing programs and services through

collaboration with team members, volunteers and management

• Well-developed documentation skills to maintain accurate records regarding contact

with clients, community groups and external networks

• Hard working and dedicated individual with a positive personality who is ready to

acquire new skills

• Flexible to work evenings, weekends and holidays

WORK EXPERIENCE

Team Lead-Customer Relations 2013- 2014

United Nations Economic Commission for Africa

• Promoted the services of United Nations Conference Center and Africa Hall,

publicized the services and facilities through flyers, posters and social media

• Organized exhibitions and events both at home and abroad thus raising the room

occupancy rate by 20%

• Liaised with other conference-related institutions to provide serviceswhen UN

Conference Centre facilities have limited space to address client’s needs. This was a

give and take arrangement benefiting both parties as well as clients

• Arranged accommodation for delegates from various countries by collaborating with

various high caliber hotels generating foreign currency to the country while satisfying

customers

• As custodian of all equipment, furniture and supplies of the Centre, administered a

huge number of stocks handling in-coming and out-going items systematically

Conference and Meeting Supervisor 2005- 2013

United Nations Economic Commission for Africa

• While supervising and facilitating the planning, organizing, monitoring and

coordination of all conference activities and hospitality events at the UN Conference

Centre, attained the satisfaction of the Commission as well as delegates

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ABDULKADER ALI YASSIN

2702 Lawrence Ave East, Toronto ON M1P 2S6

Mobile: ***-***-***************@*****.***

• Ensured that the needs of clients are met which included need for audio visual aids,

sound systems, simultaneous interpretation services

• Coordinated withother pertinent departments and clientsfor their specific requests

• Monitored the processing of travel authorizations for sponsored conference

participants

• To the satisfaction of clients, monitored the quality catering services of the Sheraton

and other hospitality providers

• Assessed clients’ needs and presented to high-level management for certain

procedures to be altered for better efficiency .

Library Assistant Jan 1997-Dec 2004

United Nations Library of the Economic Commission for Africa,

Addis Ababa, Ethiopia

• Raised the usability of publications by indexing all library books and print materials

and accurately entering them into the database. The exercise attracted more Library

users

• Maintained the database and generated publications entitled ECA in Print and Africa

Index

• Served as the Library's lead for Local Area Network and the World Wide Web

• Converted all publishable documents of the Library into the hypertext markup

language in order to post them on the ECA web page

• Typeset all publishable materials in the Library

• Handled graphic works, posters and name plates, elevating the image of the Library

• Monitored Library’s publications at the printing house

EDUCATION and OTHER TRAINING

Master's Degree – Teaching of English as a Foreign Language, TEFL

Addis Ababa University, Ethiopia

Participated in the following courses conducted by the United Nations Training Centre of

Addis Ababa and obtained certificates.

Ethics and Integrity in our Daily Work 2010

Professional Ethics and Integrity in the Workplace 2009

Events Management Database System (Filemaker) 2008

Competency-Based Selection and Interviewing Skills 2007

General Service Development Program 2007

General Service Development Programme-Module 3 2005

Supervisory Skills Training 2005

Work Effectiveness and Client Service 2004

First Aid Basic Support Management Course 2004

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ABDULKADER ALI YASSIN

2702 Lawrence Ave East, Toronto ON M1P 2S6

Mobile: ***-***-***************@*****.***

References Available Upon Request

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