Professional with a passion to drive

Stephen Santagate

**** ****** ***, *-*** – Emeryville, CA – 94608 – 617-***-**** – **************@*****.***

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SKILLS PROFILE

Proficient in Mac / PC, Microsoft Office and Visio, Adobe Acrobat, Adobe Photoshop

Typing speed: 75 wpm

PROFESSIONAL EXPERIENCE

Sales Specialist, W.W. Grainger 010-2015

2

Boston, MA

Developed and implemented annual plans including specific strategies designed to

accomplish organizational goals.

Gained within the sales and support teams the achievement of customer satisfaction,

revenue generation, and long-term account goals in line with company vision and values.

Provided technical assistance to customers and partners through our customer support

portal, email, chat and phone

Supervised a staff of six employees, while overseeing million dollar accounts such as Harvard

University, Genzyme, and Boston Properties

Built and maintained relationships with key decision makers such as Director of Field

Operations, Engineers, Program Managers and accounts payable.

Functioned as a liaison between various departments for fulfilling manufacturing orders,

sourcing and managing projects

Experienced with cross functional application support.

Communicated to international and business environments during worldwide disease

outbreaks. Possessed a positive relationship with the Red Cross to conquer worldwide

epidemics such as H1N1 and Ebola.

Overcame communication and barriers to mentor/coach co-workers on their development

and grow within.

New England Employee of the quarter 2013 & 2014 for growing local business accounts by

15%.

On-Site Service Consultant, W.W. Grainger 005-2010

2

Boston, MA

Built customer relations, oversaw customer inventory, account sales growth, customer

meetings, met and exceeded customer expectations.

Supported a $30 million dollar account while growth was accounted by a 10% yearly addition

from 2013-2015.

Identified areas of opportunities and money losing products, devised strategy to turnaround

operations.

Maintained inventory, purchase orders, and fielding various requests based on site needs

within the university

.

EDUCATION

Bay State College /2009

5

Boston, MA

Bachelors of Business Management

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