Customer Service Human Resources

Joynell Chandler

**** ******** **** • Norcross, Georgia 30093

770-***-**** • *******.*********@*****.***

Summary Of Qualifications

Highly skilled in customer service and management, and employee training. Experienced in managing

high-volume industries, of retail and restaurant business operations. I desire a high-level position in

restaurant/retail management industry. Skill Highlights Leadership/communication skills Small business

development Client account management Self-motivated Customer-oriented Inventory control Employee

relations Human resources Product delivery Staff development Cross-functional team management

Policy/program development Staff training Salary structure/compensation analysis

Professional Experience

State farm Radstad

July 2014 – Present

Duties include processing mail for insurance claims. To keep up production number to ensure claims are

processed in a timely manner. Working on all Floriada insurance claims, fire and automobile claims. Also

scanning and index with doc level training.

Little Cesar's, Duluth, Georgia

Assistant Manager, March 2011 – July 2014

Duties include training new employees, helping to oversee the store daily operation. This including overall

customer satisfaction, and the restaurant food and saftey. Efficiently resolved problems or concerns to the

satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure

food quality and service standards were consistently met.

Krispy Kreme, Duluth, Georgia

Shift leader, July 2007 – March 2011

Generated new business through promoting fund raisers, also vising schools and churches to help bring

business .Scheduled and directed staff in daily work assignments to maximize productivity. Minimized loss

and misuse of equipment through proper restaurant supervision and staff training.

Einstein's, Duluth, Georgia

First Shift leader, February 2006 – July 2007

Managed team of 10-20 of employees and also trained new employees. Exhibited thorough knowledge of

foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by

controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of

cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Education

Education

Univ. Phoenix, Atlanta, Georgia

Bachelor of Business Management

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