Customer Service concierge

CURRICULUM VITAE

MD: Anwar Hussain

E-Mail: ****************@*****.***

Mobile No: +971**-*******

Al Raha beach hotel by Danat

Abu Dhabi, UAE

Applied for: Bellman

Objective:

I represent myself as a highly energetic, Proactive person and has

pleasing personality would like to obtain a challenging position in the

field of customer service where can I utilize my knowledge and skill for

mutual benefit

Professional Experience:

November 2012 to Present_

Bellman,Alraha beach hotel

. Courteously welcome incoming hotel patrons, carry their bags and

escort them to their rooms.

. Display a warm friendly, professional greeting to all who enter the

Hotel

. Instructs workers in procedures regarding requests from guests,

utilizing knowledge of hotel facilities as well as local merchants

attractions

. Furnishes information, makes reservations, and also obtains tickets

for guests to social recreational events or for travel

. Determines work schedules keeps time records

. Answer telephone in friendly, professional manner, handle telephone

messages accurately, completely, and promptly.

. Deliver messages and room service orders, and run errands for guests.

. Explain room features such as locks, cable TV, internet facilities and

ventilation or heating systems.

. Put customer service first; assist physically infirm guests or those

with special needs.

. Maintain a file on Community services including transportation

sources, accommodations, and referral contacts.

. Maintains awareness of the guest profile through OPERA system.

. To generally promote and ensure good inter departmental relations.

. Be ever-conscious about appearance and grooming, proper decorum,

disposition and wearing of hotel uniform and identification badge.

. Regularly checks the lobby area, concierge desk and store room is

clean tidy and well organized.

May 2011 to November 2012

Safety officer, Al Raha beach hotel

. CCTV Function, Operation, Staff Reaction on Emergency Response

and Situation. Security and safety orderliness and reaction of

CCTV c d's, documented, record Evidences and event from

classified to normal.

. Gate passes and gift passes control.

. Log all occurrences in the computerize security log

. To monitor fire panel / lift panel and gas panel.

. To open and witness the guest safe box opening.

. To check the serviceability of the fire equipments.

. Make lost and found record and store items in the store.

. Attend to guests complaints.

. Communicate with engineering department for engineering complaints.

. To check all visitors and staff who leaving the hotel

. Ensure no outsider will entry without wearing a gate pass

March2008 to April 2011

Security officer, Work Park Hyatt Dubai under Al Jaber coin security group

L.L.c

. I will help control the flow of traffic on the hotel driveway, and

assist of guest as well as providing assistance to general inquiries

or requests

. Provide customer friendly when guest coming with their vehicles to our

assigned Premise

. Divert all the delivery vehicles towards loading bay Managed the

assigned areas with patrols to ensure safety to all guest in our hotel

. Follow up day to day operation on checking for any miss up within

premises the Recording and reporting immediately to concerns parties

. Make sure all the room doors are closed

. Clear all the fires exits and make sure exits is lock at all the time

Educational Qualification:

S.S.C

(Secondary School Certificate)

Chhagalnaiya High School,

Feni, Bangladesh (2004)

H.S.C

(Higher Secondary Certificate)

National University of Bangladesh

Dhaka Bangladesh (2006)

Training Courses:

. Basic First aid training with Emirates institute for health and

safety 10 February 2012 to 11 February2012

. Fire Hygiene Safety training And Hotel Orientation training

service excellent training

. DPS training from Dubai Police Academy from 10 OCT 2010 to 13

OCT2010

Computer Programming Skills:

. Microsoft Office - Microsoft Word, MS Excel, MS Access, MS Power point

. Operating System Windows

. Opera System

. Visual Basic Programming

Language:

. English - Fluent R/W

. Arabic - poor in talking R/W

. Bengali - Native Language

. Urdu and Hindi - Fluent in Talking

Personal Information:

Nationality : Bangladeshi

Date of Birth : 15-12-1987

Place of Birth : Feni, Bangladesh

Sex : Male

Marital Status : Unmarried

Religion : Muslim

Visa Status : Employment Visa (Transferable)

Passport NO : A0666900

Place of Issue : Abu Dhabi, UAE

Contact this candidate