Service Staff

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Career Objective:

To work in an organization where I can explore my innovative thoughts and

use my acquired skills to obtain twin benefits of job satisfaction and

professional growth.

Work Experience:

Sodexo

20th june 2014 to Till date

Company Sodexo -Quality of Life Services

Designation HR and Guest Relation Executive

Job Profile/Roles Timely Recruitment of Required Level / Quality Of

Management Staff, Other Business Lines Staff,

Including Non-Billable Staff .

Staff Retention.

Provide Counsel and Assistance to Employees at Jr

Level

Accordance with the Company's Policies and Procedures

Handling Guest requests and complaints regarding

meeting rooms.

Managing 50 Meeting Rooms of HUL

Provide Appropriate Communication at all Staff Levels.

Managing Proper Staff Induction .

Hyatt Regency Gurgaon

24th June 2013 to 16th june 2014

Company Hyatt Regency Gurgaon

Designation Guest Service officer

Handling Guest complaints and requests.

Job

Profile/Roles Provides Hotel guests with above and beyond service to

ensure their experience will be worth remembering.

Reviews the arrival list daily and assists in preparing and

distributing welcome amenities.

When it comes to complaints, allows guests to speak first

and then provides solutions to their issues or concerns.

Engage each guest as a unique individual and listen

attentively to their requests.

Comply with the Hotel Policies, Procedures and Code of

Ethics .

Check in and Checkout of Guests.

Cash Handling.

Academic Credentials:

B.Sc. Degree in HOSPITALITY AND HOTEL ADMINISTRATION from

BHM IHM Bhopal.

12th Kendriya Vidhyalaya no-2 Bhopal, Science Stream

10 th Kendriya Vidhyalaya, Sec-8, R.K.puram,New Delhi

Training and Projects:

17 Weeks of industrial training from Hyatt Regency, New Delhi.

Four weeks training in Front Office and Housekeeping Department,

Five weeks in F&B service,

Four weeks in Food & Beverage Production.

Professional Skills:

. Linguistic Proficiency: English, Hindi.

. Computers : MS Office (Word, Excel, Power Point)

Awards and Achievements:

. 1st prize in dance in school

. 1st prize in college "tug of war"

Strength:

. Believe in team work and applying all the required management skills

to reach the desired level of perfection.

. Flexible to situation.

Personal Details:

Name Ms. Priyanka Tiwari

Date of Birth 27 July 1991

Marital Status Single

Nationality Indian

Gender Female

Hobbies Listening to music, Internet Surfing.

Declaration:

I hereby declare that the above-mentioned information is correct up to my

knowledge and I bear the responsibility for the correctness of the above-

mentioned particulars.

Date:

Place: Mumbai (Priyanka Tiwari)

Permanent Address:

H.no-595, Sec-C Shahpura Bhopal (M.P.) Pin code: 462016

Priyanka Tiwari

Mobile: +91-961*******

Email: *************@*****.***

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