Customer Service Engineer
Resume:
Warren Powell
Huntsville AL, 35810
********@*****.***
Objective:
Engineer seeking a position utilizing professional experience, skills and knowledge to add value, satisfy
objectives and exceed corporate goals to maintain its advancement in a global industry.
Education:
J. F. Drake State Technical College Huntsville, AL
A.S., Industrial Electronics Technology May 2007
Employment:
Redstone Arsenal – Huntsville, AL Aug. 2008 – Apr. 2014
Test Engineering & Diagnostic Testing
• Performed various calibrations of electrical and physical equipment requiring the use of high
precision systems
• Performed force and torque transducer testing and utilized engineering principles to perform
analysis in their calibration
• Maintained primary working standards and systems in support of calibrations
• Utilized balances and primary mass standards to perform precision mass calibrations
• Upgraded PC boards to include removal (de-soldering) and replacement (surface mount
soldering), and installed them into complex aerosol systems
• Provided support to engineers and technicians to ensure quality of calibration of devices in the
calibration and upgrading process
Rolls-Royce Corporation – Indianapolis, IN May 2008 – Aug.
2008
Quality Engineer /Intern
• Developed knowledge of measurement system analysis and calibration tools, current
measurement capabilities, gap analysis, procurement systems, improvement plans and
implementation strategies. Taught gage software program to managers.
• Supported Measurement Excellence teams by investigating, scheduling, executing and analyzing
gage and calibration studies
• Worked with cross-functional teams to prioritize, plan and implement corrective actions on
measurement systems
• Informed/supported gauge owners of required corrective action on improvement needs and
documented status in database
• Provided periodic feedback to management team including successes, roadblocks and issues
• Developed mutually-beneficial relationships with the hourly workforce, multiple organizations,
internal customers and service organizations
• Assisted gauge-owners and support groups with data analysis and distribution of calibration tools
Benchmark Electronics, Inc. – Huntsville, AL June 2007 – Sept. 2007
Electronic Technician
• Aided leadership by recommending, leading, and providing improvements in test processes and
debug techniques
• Performed tester maintenance, upkeep and made improvements to processes
• Provided training and mentoring to test operators and technicians
• Communicated technical information regarding test results with test engineers
• Constantly monitored and implemented production processes and test systems to decrease No
Defects Found (NDFs)
West Corp. –Huntsville, AL August 2005 – April 2007
• Provided extraordinary customer service (non-sales) for a world leader in consumer packaged
goods, healthcare and/or telecommunications.
• Professionally responded to emails or calls from customers who had product issues.
Technical Skills:
•
• Emulators
• •
O-scope Build-out test circuits and schematics
• •
Spectrum Analyzers Microsoft Word Office
• •
Function Generators J-Standard Soldering Certification
• Assorted Meters
Affiliations:
• J. F. Drake State Technical College Amateur Radio Club
• Secretary of Institute of Electrical and Electronics Engineers, Inc., Member
Contact this candidate