Human Resources Customer Service

Paul M. Altman

** ******** **.

Cranford, NJ ****6

908-***-****

*********@*****.***

MBA graduate with broad business acumen and passion for the Human Resources field seeking the opportunity to apply academic concepts and theories in a hands on professional environment. In addition, I have 5 years professional

experience that has shaped my talents and skills to handle any situation and drive for results.

EDUCATION

Masters of Business Administration, Kaplan University May 2015

3.83 GPA

May 2015

Bachelors of Business Administration, Human Resources, Kaplan University

3.10 GPA

November 2013

Relevant Courses: Finance, Financial Accounting Principles and Analysis, Financial Management, Organizational Behavior, Employment Law, Employment and Staffing, Employee Training and Development, Business Law, Ethics in Business and Society, Management Policy and Strategy, Leadership Strategies, Global Business, Managing the Value Chain, Measurement and Decision Making,

Business Analytics, Interpersonal Communication, Public Speaking for the Professional

PROFESSIONAL EXPERIENCE

AT&T, Inc.,

Nashville, TN

Aug 2009-July 2014

Retail Sales Consultant, Mobility

• Demonstrated leadership capabilities through coaching and developing small to large and diverse

teams to establish focus with company initiatives

• Served as union steward; represented bargained employee relations through the interpretation and

application of collective bargaining agreements, employment law, and company policies

• Led team meetings and presentations; overviewed strategic initiatives, increased employee

engagement, and practiced team building exercised

• Served on the Northern Michigan Council of Change; provided analytical solutions resulting in

increased operation efficiency and employee empowerment throughout retail stores

• Provided complex communication and data solutions to consumer and business clients using

wire-line, fiber-optic, wireless, and home automation technologies in a faced paced team

environment; generated over $1.5 million in annual revenue

Local Express, Kincheloe, MI July 2006-Dec 2008

Associate/Work Study Program

ADDITIONAL SKILLS AND ACHIEVEMENTS

• Competent in U.S. employee relations; ADA, FLSA, FMLA, COBRA, OSHA, Collective Bargaining. etc.

• Technologically inclined; able to quickly adapt to new technologies and software suites

• Proficient in Microsoft Office Suite

• Society for Human Resources Management Member

• Delta Mu Delta Honor Society for Academic Achievement

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