Customer Service Representative
Resume:
Jasmine Allen
Milwaukee WI 53218
****************@*****.***
Objective
To secure a position where I can utilize my prior customer service and data entry experience, as well as increase my
levels of expertise in order to advance and grow within a company.
Education
August 2008 – May 2009
Milwaukee Area Technical College
Milwaukee, WI
Dental Assistant Diploma
August 2000 – June 2004
Milwaukee School of Entrepreneurship
Milwaukee, WI
High School Diploma
Work Experience
January 2015 – Present
QPS Employment/Duncan Solutions
Milwaukee, WI
Collections Specialist
Inbound & outbound calling to collect on past due citations Verify identity of callers
Set up payment arrangements Process payments
Meet monthly quotes for collecting Give full details of citations
June 2014 – January 2015
Frontier Airlines
Milwaukee, WI
General Sales Agent
Make, change, and cancel flight reservations Answer high volume incoming calls
Appropriate authentication measures Enroll customers in frequency programs
Assist with flight, benefit, and schedule inquiries Ensure first call resolution
Handle/resolve complaints with highest degree of professionalism
October 2011 – June 2014
Public Storage
Milwaukee, WI
Customer Service Representative/Relief Manager
Assist customers with inquiries on storage units Makes reservations for viewings
Construct and fully explain storage agreements Give tours of available units
Manage, verify, and balance cash drawer Daily bank deposits
Collection calls and payment reminders
Sell units and merchandise by identifying and understand customer’s needs
November 2002 – February 2011
Columbia St. Mary’s Hospital
Milwaukee, WI
Food Service Assistant
Food preparation Deliver patient trays in timely manner
Take food orders from patients Ensure proper storage and sanitation of all
foods
REFERENCES AVAILABLE UPON REQUEST
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