Customer Service /receptionist

Elizabeth C. Strickland

*** ***** ******* ****. *******, NC 27610

Cell: 919-***-****

********.**@*****.***

Objective:

Dependable and enthusiastic administrative and customer service professional offering hands-on

experience in daily office operations with a focus on high level customer service and exceptional

interpersonal skills

Professional Summary

Certified Medication Technician (CMT) with an area of interest in medical administrative support and

patient services with a passion for massage therapy and rehabilitation my significant work experience and

coursework have included medical records, medical law and ethics, office procedures, billing and coding,

and transcription. Employment opportunities include healthcare facilities, medical and dental customer

service and college/university student support specialist

Employment History

Customer Service Representative Apr 2012 – Present

Centralized Showing Service - Raleigh, NC

• Assisted licensed real estate agents & brokers in scheduling their showing appointments

by using our proprietary electronic systems.

• Efficiently navigated between programs/screens to enter data and process information for

real estate showcasing.

• Secured approval appointments from home owners or real estate agents to show listing

• Supported the sales and billing leadership teams by maintain constructive and cooperative

working relationships.

• Provided search results for real estate/ listing agents based on potential client background

and future homeowner property requirements.

• Preformed daily appointment settings for home owners and agents

Front Desk Clerk/Night Auditor Nov-2008 - Mar-2012

Wingate by Wyndham - Raleigh, NC

• Assisted new and returning guest with check in and check-out procedures.

• Maintained a nightly sales log of all transactions and balances for next day

• Addressed any guest concerns utilizing sound judgment and a high level of customer support

service.

• Scheduled and maintained online reservation database to ensure completion of guest access

• Made adjustments to cash and all credit cards point of sale transactions as needed.

• Provided daily End of Day reports for management approval in the areas of housekeeping,

employee work scheduling, daily supplies and guest services reports.

• Ensured set up of breakfast bar, pool and fitness center for daily guest usage and maintained daily

reports as needed.

Medical Technician Oct 2006 - Sept 2008

Elsie's Place Family Care Home - Raleigh, NC

• Administered prescribed medications to patients and maintained related medical records under

supervision of nurse on general duty

• Verified identity of patient receiving medication and records name of drug, dosage, and time of

administration on specified forms or records.

• Presented medication to patient and observes ingestion or other application, or administers

medication, using specified procedures

• Give direct patient care, such as bathing, dressing, and feeding patients, and assisting in

examinations and treatments.

• Documented daily reasons prescribed drugs were not administered

• Monitored vital signs or observes patient to detect response to specified types of medications and

prepares report or notifies designated personnel of unexpected reactions

• Provided daily house cleaning duties and assisted co-workers and facility staff in other areas as

needed

• Translated to the patient’s family any issues or concerns daily.

Student Support Service Officer June2000 - May-2006

Wake Tech Community College

• Created and maintain individual student files, ensuring that files comply with State and

University regulations and that all information is up to date.

• Advised students after acceptance into curriculum program of advisors and student support

services options and student government association program directions and instructions.

• Update and maintain accurate records of each student on the Student Records System (SRS)

• Performed general office duties including answering phones, interoffice and email support, filing

and documentation preparation

• Coordinated other special events as needed.

Education

Wake Tech. Community College Aug 2008 - May 2010

Major: Medical Office Specialist

Medical Office Certificate -2010

Dorothea Dix Campus

Major: Certified Medication Technician (CMT) Aug 2005 – May 2007

Med Tech Licenses 2007

Troy State University

Major: Elementary Education Aug 1998 – May 2000

Robert E. Lee High School H.S. Diploma - June 1998

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