Customer Service Rep

Traci Johnson

**** ******** ***

Bronx, NY ****2

#2F

Phone: 646-***-****

E-Mail: **************@*****.***

Professional Summary

Accomplished and energetic person with a solid history of achievement in housekeeping. Motivated leader with strong organizational and prioritization abilities.

Skills

Experience

November 2010 to July 2014

Cupcake Pavilion Waldorf, MD

housekeeper

Wash dishes and clean kitchens, cooking utensils, and silverware.

Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

Sort clothing and other articles, load washing machines, and iron and fold dried items.

Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

October 2006 to September 2010

UPS Seacacus, NJ

Parcel Agent

Attach identifying tags to containers or mark them with identifying information.

Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.

Load and unload ship cargo, using winches or other hoisting devices.

Pack containers and re-pack damaged containers.

Guide loads being lifted to prevent swinging.

September 2006 to August 2010

AT&T Paramus, NJ

Customer Service Rep.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Check to ensure that appropriate changes were made to resolve customers' problems.

Education

September 1994 Monroe College Bronx, NY

Associate of Science Computer Science

June 1986 William Howard Taft HS Bronx, NY

Mathematics and Science

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