Customer Service Data Entry
Resume:
Asiah S. Young
443-***-**** **********@*****.***
Objective: Strongly motivated individual seeking a position as a Call Center
Representative. Bringing strong communication and customer service skills to
exceed the employer’s expectations in a highly stimulating and challenging
environment.
Summary of Qualifications
2 years experience as a Customer Service center representative
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Proven ability to make over 100 outbound phone calls every day to existing
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clients
Proficient in providing information over the phone to clients
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Well versed in identifying customer needs and able to offer a solution quickly
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Expert in using the company’s database software for data entry purposes
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Excellent in multi-tasking and problem solving
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Demonstrated ability to log all notes and follow up information accurately
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Able to sit and assist customers over the phone and in person for 8+ hours
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Attained a 95% quality assurance level through demonstration of high effective
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customer service strategies
Member of the ‘ Interview Center Trainer’ committee training new employees
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Proficient in MS Office, Excel, Publisher, Outlook and Word
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Excellent organizational skills and attention to details
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Ability to handle multi-line call center phone systems
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Strong oral and written skills
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Team Player and Customer focused
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Professional Experience
Customer Service Call Center Representative Health Stream Inc. Laurel, MD Sep
2013-Present
Make outbound calls to patients in order to provide quality care for hospitals
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and health facilities.
Perform data entry services for the company in regards to punching in customer
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information and data.
Conduct telephone interviews with patients about inpatient and outpatient hospital
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experiences.
Updates job knowledge by participating in educational opportunities.
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Over Night Direct Support Counselor Emerge Inc. Columbia, MD Aug 2013 – 2014
Assisted clients with ADL’s.
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Implemented daily activity log and helped clients achieve basic life skills.
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Ensured clients are safe at all times.
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Assisted people with developmental disabilities with maintaining a clean, safe,
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and orderly home by following safety and infection control procedures.
Loan Officer First Cash Financial Baltimore, MD Nov 2010- Aug 2013
Assisted and approved customers with personal financial loans.
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Completed loan contracts by explaining provisions to applicant, obtaining
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signatures, and notarizations; collecting fees.
Helped customers by answering questions and responding to requests.
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Maintained customer confidence by keeping loan information confidential.
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Welcomed customers by greeting them, in person or telephone.
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Updated job knowledge by participating in education opportunities.
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Collected personal information from clients for data entry purposes.
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Educational Experience
Baltimore Polytechnic Institute Baltimore, MD 2009
Engineering and CISCO technology
Morgan State University Baltimore, MD 2009- 2010
Nursing
Stein Academy Baltimore, MD 2013
C.N.A. certification
Will Furnish Upon Request
Contact this candidate