Customer Service Sales

Jessie M. Blunt

* ****** **** *****

United States

E-mail: *************@*****.***

Day Phone: 202-***-****

Evening Phone:443-***-****

Mobile Phone: 202-***-****

Work Experience:

Peopleshare Staffing, Inc. 8/2013-05/2014

200 N. Warner Road, Ste. 100 $22,092 per year

King of Prussia, PA 19406 Average hours per week-35

United States Supervisor: Jessica Mauras

Phone: 610-***-****

Staci Erwin-904-***-****

JobTitle: Licensed Health Agent

Peopleshare Staffing, Inc. is a leading provider of information technology, telecommunications,

and professional staffing corporation that recruite, train and hire entry level to executive level

employees for placement to employers for administrative clerical support, call center/ customer

services/ professional sales and insurance industries targeting skilled and expertise in all fields of

employment throughout the Pennsylvania and Northeast region.

• Received approximately 20-30 calls per hour inbound/outbound calls per hour from

perspective customers to enroll or register various Medicare programs for seniors over

age 65.

• Complete various forms, applications and submit to up line supervisor to proofread and

forwarding to Annual Enrollment teams for Highmark, Blue Cross Blue Shield,

Humana, AmeriaHealth and health plans under the Affordable Care Act.

• Sales Management: Identify product needs for each customer and design each insurance

package for individual’s requirements according to specifications of medical necessity;

example, Individuals with multiple medical conditions vs no medical condition and

more or less need to go to doctors. Able to listen and provide customer with

appropriate products and services tailored to their eligibility for subsidies or premium

tax credits.

• Perform a variety of duties related to interviewing customer, co-browsing with customer

on the Marketplace (Healthcare.gov) to support and provide instructions on how to

navigate, complete applications and obtain insurance plans to meet each customer’s

needs. Also assists customer to understand and navigate through Highmark’s Systems

for all insurance plans to select appropriate plans and complete applications for

enrollment into the plans, and submit appropriate payment types, Visa, MasterCard, and

Discover on Off-Exchange and through the Marketplace.

• Additional duties involve inputting demographics on the applications, adhering to sales

script verbatim, and reading disclaimer to customer upon each enrollment.

• Making other telephone contact to provide information to Network Providers for all

insurance plans under the Affordable Care Act, transferring and referring all pertinent

clientele to Members Services, Pre-certification and Out of Network areas.

• Knowledgeable and experience with 5 plus years on insurances; Medicare, Medicaid,

Blue Cross/Blue Shield under various programs for Highmark, of Pennsylvania, Center

for Medicare and Medicaid, Medicare Advantage plans and all laws, policies and

procedures associated with each plan.

Accomplishments: Respond to flexibility in schedules, training patterns, extremely well organized team

player on all levels of sales, clerical, meetings and providing telephone adjustment for inbound and

outbound calling. Received 250 required hours of training to facilitate and help train other staff on as

need basis.

Weed Man Lawn Care Services 07/01/2013-11/20/2013

Plymouth Meeting, PA $ 3000.oo per year

United States Average hours per week- 15

Administrative Assistant Supervisor-Mike Sista

Phone: 610-***-****

Served as the focal point of contact; answered phones, provided a combination of receptionist, record

keeping and miscellaneous clerical duties ; inputting information into computer programs using Microsoft

Word, Excel spread sheets, setting up and entering information relating to invoices, customers payment,

maintaining account payable and receivable, Sending out payment notices by Outlook, e-mail and mail

distribution. Made outbound phone calls to generate customer leads and follow-up on customer

satisfaction. Received inbound calls to assist customers with resolutions, resolve complaints and to

maintain proper office flow on a daily basis.

• Filed records, set –up automated and electronic file systems via computer network.

• Design spreadsheets to accommodate special payments.

• Assist sales team with making appropriate call resolution for complaints and follow-up

on issues for product sales

• Created Presentations for Training seminars and workshops.

Work Experience

Randstat Staffing Services 02/01/2013-07/01/2013

Wayne, PA $25,000 per year

United States Average hours per week-40

Customer Services Representative Supervisor: Emily McGarry

Phone: 610-***-****

Freelance between Marketing/ Sales/ Finance companies performing customer services in a Call Center

environment to collect statistical and research data for marketing and product knowledge for various

companies in the Pennsylvania area, Duties to involve; making outbound calls and receives inbound calls

to accommodate various client perspective requests for marketing and research purposes.

Received approximately 25-100 calls daily using AVAYA Phone systems, Microsoft Word and

Excel spreadsheets to document results of each caller’s public opinion or complaint of the product

sampler.

• Handle and transmit all forms, by filing into a specific data base for research purposes.

• Report and remain flexible to all team leads to facilitate product knowledge on as need

basis to make changes to work criteria for each client requiring research information.

• Able to multi-task quickly and remain upbeat and positive with customers and clients.

• Work flexible schedules on as need basis.

• Provided exceptional customer services, by continuously meeting deadlines, sales quotas

and meeting awesome challenges for completion of task daily.

• Exceeded Company expectations and added a positive morale among team players.

Office Team/Robert Half International 01/2012 09/2012

$28,000 per year

Wayne, PA

Average hours worked=40

United States

Administrative Assistant/Customer Svcs. Rep. Supervisor: Stacey Blevins

Phone: 484-***-****

Worked in call center environment, scheduling 100-150 appointments daily for consultants to fit wedding

attire for David Bridal through the Corporate Regional Offices in the Pennsylvania area.

• Earned reputation for very professional approach, cordial approach. Received

numerous compliments from customers for friendly, sincere and easy-going

mannerism.

• Won supervisors’ commendation for being committed, dependable attitude and for

willingness to work overtime when needed.

• Mentored other team members, which ensured excellent performance and consistent

training message.

• Earned recognition for perfect attendance

Administrative Duties, to include typing memorandums, reports, answering phone systems, used

Microsoft Work, Excel spreadsheets, Outlook to send and receive e-mail message. Created PowerPoint

presentations to use doing training seminars and workshops on as need basis. Distribute mail, set-up

filing system for two different type automated systems for sales floors and offices events. Supplied office

equipment and supplies when necessary by order or maintaining supply cabinet. All other duties as

assigned.

Corporate Call Center/Carney Group 09/2010-01/2011

Blue Bell, PA $28,000 per year

United States Average hours worked-40

Enrollment Specialist/ Customer Svcs Rep. Supervisor: Jim Higgins

Phone: 215-***-****

Interviewed and enrolled customers in Medicare/Medicare Advantage and Supplemental insurance plans

for over 65 senior adult populations during annual enrollment period. Prepared kits as request to go out to

Town Meetings to orientate the seniors on insurance product knowledge in order to register and enroll

into various plans offered through Highmark Blue Cross/ Blue Shield.

• Consistently received above average to outstanding calls on performance and

quality evaluations

• Frequently came in early and stayed late during all high call volumes.

Used scripts and adhere to procedure and proper protocol to enroll and register customer

through Center for Medicare and Medicare Laws.

• Attend all pertinent training and test preparation to pass State Of Pennsylvania

License to sale Health Insurance products on a consistent basis.

• Went above and beyond to meet and satisfied customers in an expeditious

manner.

• Ability to listen and be patient with the elderly senior customers.

Work Experience

Pope Air Force Base/Carolina Inn 06/2010-09/2010

Fayetteville, NC $28,000 per year

United States/Non-Appropriate Funding

Supervisor: Fleta MCKnighton

Phone: 910-***-****

Guest Services Representative

Played a critical role as point of contact at front office desk, offering excellent customer services to

military personnel in the sales of hotel rooms. Made all reservation s for individual and groups on as need

basis. Reconcile bank receipts, provide nigh auditing for hotel to submit to other military officer upon

next day arrival.

• Direct housekeeping and management staff regarding client referrals

• Reconciled bank receipts, credit/debit cards

• Set-up bank till for night auditing

Social Security Administration 04/2000-04/2009

Baltimore, Maryland Average hours worked-40

Disability Retired from Fayetteville, NC $ 46,000 per year

Field Office- 04/10/2009

United States Supervisors: Yolanda Davis

GS-0998-07 Phone: 866-***-****

Benefits Earnings Technician-04/2000-04/2009

Performed a variety of duties related to the establishment of maintenance of, eligibility determination and

adjudication process required to administer programs under the Social Security Act.

• Evaluated, investigated, reviewed and analyzed data on case

documentation.

• Determine the most expeditious methods to complete documentation.

• Made binding decisions on earnings entitlement and benefits related

issues regarding SSI, Medicaid/Medicare/ Railroad retirement and

Workers Compensation Claims.

I am submitting all my Work Experience as qualifications and to reflect experience and skills for all

positions held over 20+ plus years for; State, Federal, and Non- Appropriate Funding, Hospitals, Mental

Health facilities and private jobs industry.

EDUCATION Community College

Baltimore, Maryland

Post-secondary academic degree, Associate degree

Sociology

QUALIFICATIONS AND ACHIEVEMENTS: Medical Biller/Coder/Claims Examiner/Voucher

Examiner/Administrative Assistant/ Program Medical Support/Claims Developer/ Customer Service

Representative/Receptionists/ Intake Interviewer/ Legal Intake Specialist/Patient Registration Coordinator

and Benefits and Earnings Technician/ Case Management for Social Security Administrations-10 plus years

as GS-998-07

Completed 105 hrs. Required academic course training with Montgomery Community College from April, 2012

thru October, 2012 for Medical Billing and Coding Course.

Customer Services Training for Health Insurance

24 hours required accreditation completion program in order to sale health insurance.

Customer Service Training

Required short 4 day training class to enhance customer service skills, to include typing, telephone ettiequite and

professional techniques and office procedure.

Customer Services

Trained to input data into hotel tracking systems and complete paper work related to night auditing

Benefit Earnings Caseworker Technician Training

Trained for on the job case management to complete eligibility determination, adjudication process and earnings

entitlements and benefits related issues regarding SSI, Medicaid/Medicare, Railroad retirement and Workmen's

compensation cases.

Contact this candidate