Customer Service School

Nadia Gilbert-Little

*** ********* ****** • Apt *B • Brooklyn, NY 11216 • 917-***-**** •

*************@*****.***

PROFESSIONAL EXPERIENCE:

Account Payable Associate

July 2007 to Current

NYC Department of Education – Brooklyn, NY

• Process vendor invoices and auditing of supporting documents to ensure approvals

• Review bills for accuracy and reasonableness

• Ensure appropriate supporting documentation and approvals before processing

• Investigate and resolve vendor billing discrepancies as they arise

• Prepare, maintain, and review purchasing files, reports and price lists

• Reconcile vendor statements to invoices paid

• Provide a high level of customer service to vendor to help facilitate timely and accurate responses to their questions

Procurement Clerk

August 2004 – July 2007

Region 2 NYC Department of Education – Bronx, NY

• Created and managed contracts database

• Prepared purchase orders and send copies to suppliers and to departments originating requests

• Responded to customer and vendor inquiries about order status, changes, or cancellations

• Contacted suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems

• Prepared, maintained, and reviewed purchasing files, reports and price lists

• Compared prices, specifications, and delivery dates in order to determine the best bid among potential vendors

• Tracked the status of requisitions, contracts, and orders

School Secretary

April 2001 – July 2004

Region 1 NYC Department of Education – Bronx, NY

• Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software

• Assisted with various administrative assignments such as mailings, faxing, filing, and copying

• Maintained the attendance log for each employee as to tardiness, absences, vacation personal holidays and sick time accrued and used

• Reviewed accuracy of weekly time cards; submitted employee time and rates to Payroll Department for payment

• Organized the scheduling of meetings, conferences, and events; distributed minutes for them

• Answered phone calls and directed calls to appropriate parties or take messages

• Arranged travel schedules and reservations

Family Assistant

April 1997 – April 2001

P.S. 102 Public School – New York, NY

• Provided outreach to students and families to encourage their participation in NYC Department of Education programs

• Assisted in maintaining students’ progress reports, daily health log, incident logs, accident reports, lesson plans and bi-weekly child observation notes

• Duplicated, coordinated, and distributed notices and curriculum materials

• Ordered and maintained school’s supplies

• Updated display boards throughout the school building

• Sorted and distributed mail

School Aide

July 1990 – April 1997

P.S. 146 Public School – New York, NY

• Monitored students during lunch time, recess and bus pick up and drop off times

• Copied, organized, and filed materials for distribution to students

• Tutored students independently or in small groups

• Assisted with daily cleanup and tidying of classrooms each day

• Maintained files and records of students’ progress

• Answered incoming phone calls and emails

SKILLS:

• Microsoft Office Suite

• FAMIS

• ATS

• FMS

LANGUAGE:

• Fluent in Haitian Creole

EDUCATION:

• June 1990

Norman Thomas High School – New York, NY

REFERENCES:

• Available upon request

Salary Requirement:

$35,000-40,000

Contact this candidate