Customer Technical Support

Andrew Romanov

Cell: +1-516-***-****, e-mail: ******.*.*******@*****.***

Educational qualifications

Bachelors of Science, Material Physics 2005-2009

State Higher Educational Institution “Zaporizhzhia National University” of the Ministry of Education and

Science of Ukraine

Specialist of Physics, Material Physics 2009-2010

State Higher Educational Institution “Zaporizhzhia National University” of the Ministry of Education and

Science of Ukraine

Courses

OSHA 10 safety course (2014)

Low-pressure boiler operator training (2014)

George University online course (Delta building automation system) (2013)

LIC/LISMA Second language program (2012-2014)

Defensive driving course (2015)

Work experience

Peconic Energy Products Corporation (“PEPCOTM”)

Remote monitoring analyst / HVAC technician. Experience 2+ years

Duties:

Remote monitoring.

Answering / Monitoring supporting calls, email support requests and logging customer incidents.

Provide on-site technical support when needed.

Keep management apprised of critical issues, and customer incidents.

Communicate / Email out tech alerts as necessary.

Provide end user support in various technical matters.

Supporting project managers and other team members as needed.

Assist with the administration and maintenance of end user accounts, permissions, and access rights.

Creating web-based graphics, editing, updating.

Weekly database save.

Creating reports for customers.

Trend log, Multi trend log and alarm creation. Alarm monitoring.

Bind wireless sensors into wireless networks. Troubleshooting and updating if necessary.

Lay out wires.

Stock inventory. RMA.

Provide 24/7 customer emergency support by being on-call on a rotating schedule.

Test, diagnose and repair problems in the system and propose relevant solutions.

Additional operational activities as assigned.

Knowledge & skills

Strong critical thinking and troubleshooting skills

Software: Proficiency in AutoCAD, MS Office Suite (Word, Excel, Visio and Outlook), OrcaView 3.33

and OrcaView 3.40 operation work stations, CauZway, general knowledge of Delta GCL+ programming

General knowledge of Inovonics and Delta controls products

Strong work ethic, excellent organization and communication skills, professionalism and the desire to

learn. Excellent team working also individual handling. Multi-tasking.

Contact this candidate