Customer Service Technician

John Wesley Stuckey III

**** ****** ******* ****** ***. 203 Lake Worth, Fl 33463 561-***-**** **********@*****.***

EDUCATION:

• Brunswick GSX series Pinsetters

• Floor Sales Training - Sears hardware

• Management Training - Capital Lanes

• POS, ATM, SCOT, and other systems training - NCR Corporate University

• Xerox, Sharp, Minolta, etc. training, both OJT and Cert On line - Florida Business Products

• Pursuing Associate Degree, Graphic Design/Multimedia Web Design - TCC

• Boot-camp - United States Navy

• Look-out and watch training - United States Navy

• Firefighting and Fire Science training - United States Navy

• Management Training - United States Navy

• Blueprint interpreting and fabricating - United States Navy

• Hull Technician “A” School - United States Navy

• Stage Rigging - United States Navy

• High School Diploma - Amos P. Goby High School

QUALIFICATIONS, SKILLS & ABILITIES:

Three Years Management experience

Twenty four years, experience in the customer service industry.

Vast experience in inventory, shipping and receiving

Adept to working with both PC and Macintosh platforms.

Adept to working with hand and power tools

Skilled in Studio Production and Digital Video Post-production.

Skilled in reading blueprints and wiring diagrams

Trained in Windows programs such as Microsoft Word, Excel and PowerPoint presentation.

Three years’ experience in healthcare and healthcare billing.

Three years’ experience as a Virtual Technician

Eight years’ experience in copier and printer repair

Eight years’ experience in desktop troubleshooting and repair

One year experience as a factory level tester and troubleshooting, to the component level

Strong communication, interpersonal, and presentation skills.

Ability to represent employer with a professional appearance and manner.

Productive and responsible; willing to learn and handle any task needed.

A strong and devoted attention to detail.

Highly effective leading and motivating teams to produce positive results while meeting deadlines

ADDITIONAL ACCOMPLISHMENTS:

• Opened first ever, combined, IMAX Theater, Bowling center, Arcade, and Restaurant

• Four years military experience (United States Navy.)

• Distinguished Military Graduate from Hull Technician “A” school.

• Volunteer bowling coach for Special Olympics.

• Armed forces expeditionary medal

• Medal for the liberation of Kuwait

Eagle Scout

EXPERIENCE:

• 2013- 2014 TECH SUPERVISOR- FRANK THEATERS CINEBOWL AND GRILLE

• 2012- 2013 FLOOR SALES - SEARS HARDWARE

• 2011- 2012 TEST OPERATOR - TELLIGENT EMS

• 2010- 2011 ASSISTANT MANAGER - CAPITAL LANES

• 2006 - 2009 CUSTOMER ENGINEER - NCR CORP.

• 2004 --2006 COPIER/ PRINTER REPAIR TECHNICIAN- FLORIDA BUSINESS PRODUCTS.

• 2001 - 2005 Independent Care Provider - Department of Children and Family Services

• 1999 - 2000 Floor Sales Representative - Circuit City

• 1994 - 1998 Hull Technician - United States Navy

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