Help Desk Team Leader

RESUME

SREEJITH V Cell No: +91-967*******

E-mail: ********.*****@*****.***

Professional Objectives:

• To be associated with an Organization that provides an opportunity to apply my knowledge,

skills and to grow with the company.

• To set superior standards of performance by innovative and positive thinking.

Work Experience:

a) Customer Relations Officer in HGS (Hinduja Global Solutions)

Designation : Customer Relations Officer

Client : AIRTEL

Period : Mar 2008 to Jan 2010

b) Team Leader Operations in HGS (Hinduja Global Solutions)

Designation : Team Leader Operations

Client : AIRTEL

Period : Feb 2010 to May 2014

c) Team Leader Retailer Help Desk in Magus Customer Dialogue

Designation : KTN – Team Lead

Client : AIRTEL

Period : June 2014 to December 2014

d) Senior Team Leader Technical Help Desk in Kochar InfoTech

Designation : DTH Help Desk – Sr.TeamLeader

Client : Reliance

Period : December 2014 to Till date

Responsibility:

• Analysing performance of reportees on providing solution & action plans to improve performance.

• Conducting training when work demands

• Escalating Process & Product issues at right time.

• Communicating with Clients and sharing feedbacks to improve process.

• Maintaining Confidentiality of Transactions Relating to Assignment.

• Conducting Team meetings on weekly basis to discuss about Process Improvements

• Participating in Hiring as per Management instruction.

ACHIEVEMENTS:

1. Best New Batch Team Mar 2010

2. Best Team Leader Jun 2010

3. Best Quality Team Mar 2011

4. Best Team Leader Dec 2011

5. Best Quality Team Feb 2013

6. Best Team Leader Aug 2014

Educational Qualification:

Post Graduate : MBA (Master Degree in Business Administration)

University : Alagappa University

Year of Passing : May 2013

Graduate : BBA (Bachelor of Business Administration)

University : Alagappa University

Year of Passing : December 2010

Computer Knowledge:

Operating Systems : Microsoft Windows

Package : Ms-Office

Language : FoxPro

Certifications:

• Diploma in Personal Computer Professionals

• Type writing Higher in English and Tamil

• Diploma in Air-condition & Refrigeration Engineering

Personal Details:

Feb 28th 1988

Date of Birth :

Language Proficiency : English, Malayalam & Tamil

DECLARATION:

I hereby declare that the above information’s given are true to the best of my knowledge and belief

Place:

Date: Yours truly,

(SREEJITH V)

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