Front Office Manager

CURRICULUM VITAE

SANTOSH MISHRA

Santosh Mishra, D Block Vishnu

Residency, Bangalore-560066

Mo. +91-897*******

*************@*****.***

E-mail:

OBJECTIVE:-

I want to be a part of successful expansion of an organization by contribution of my hard work,

dedication and honesty.

ACADEMIC QUALIFICATION:-

10th Second Division, from RanjitPt.InterCollegeNaini, Allahabad (U.P.Board ) .Year

2001

12th Second Division, from Ranjit Pt. inter collegeNaini, Allahabad(U.P.Board) .Year

2004

PROFESSIONAL QUALIFICATION:-

3 Year Diploma in Hotel Management from I.H.M. Meerut Cantt, (Year 2004-2007).

6 Month Diploma in Computer Software from Lal Bahadur Sastri Begum Pool Meerut

(Year 2005).

TRAINING:-

6 Month Industrial Training in Four Major Departments ( Front Office, Housekeeping,

Food Production,F&B Service) Departments from J.P.Palace Agra ( 5-Star Deluxe

Hotel).

3 Month Vocational Training, in Production Department from Taj ResidencyLucknow

(5-star Deluxe Hotel).

EXPERIENCE:-

Worked as General Manager with Haut Monde House from16thJuly2014 to15thMar15.

Worked as Sr.Front Office Executive (Acted as FOM) with Hotel Haut Monde,

Gurgaon from 8.5 Months (15th Oct13 to 30th June2014).

Worked as Asst.Front Office Manager with Hotel Grand Shoba, Mahipalpur, New

Delhi for 07Months (25 Feb 13 to 30Th Sep 2013).

Worked as Front Office Executive with Tivoli Garden Resorts & Hotel, Chattarpur,

New Delhi for 1Year (21st Feb2012 to 23rd Feb2013).

Worked as Front Office Executive in Residency Resorts, Shankar Vihar, and New

Delhi for 02 Years & 09 Months (16th Jun 2009 to 19th Mar2012).

Worked as Front Office Assistant in Residency Hotel Shankar Vihar, New Delhi for

01Year & 06 Months (1stdec 2007 to 10th june2009).

JOB PROFILE:-

To manage room inventory, monitor room type & maintain full occupancy.

To do special care on VIP, s guest & brief all information to the front office staff.

To train front office staff & periodically review the performance of each front

office staff.

To Check weekly Arrival, Departure, Occupancy Chart, Receptionist Report and

VIP arrivals, C-Form, Room Booking cancellation & Amendments.

To keep good co-ordination with the H. keeping & Maintenance depart. For all

arrivals at the Hotel.

To check Online Portal of the room Booking.

To ensures front Desk handle, Billing and cash in accordance with Hotel

standards.

Worked with different Software like, IDS, HMS and AP, HOT Software.

To conduct daily departmental briefing.

Treating Delegates as per their necessity and make arrangements for their

accommodation.

To check the responsibilities of Front office staff on Duty and Maintain High

standards of the Hotel policies.

To do basic habits of smiling, greeting guest by name & thanking guests.

Responsible for Check-in and check-outs at front desk, Billing of the guest,

handling guest issues, heading the shifts for the guest relation

To hold regularly meeting with the sales department for having

PERSONAL DETAILS:-

Father’s Name : ShriRajit Ram Mishra

Mother’s Name : Mrs. Usha Mishra

Date of Birth : 11-01-1987

Language Known : English & Hindi

Nationality : Indian

Permanent Address : Santosh Mishra, D Block Vishnu

Residency Bangalore-560066

Mo. +91-897*******

EXTRA CURRICULAR:-

Computer Awareness.

IDS, HMS Software, Hot Soft, Internet Surfing.

HOBBIES:-

Watching Comedy Programs

Listening Old Songs

STRENGTHS:-

My will power is Hard Work.

Date:-

Place:- SANTOSH MISHRA

Contact this candidate