Customer Service Sales Representative

ANNE-BERLINE DUPRE

*** ******** ***** ****

Seffner, Fl, 33584

Cell: 863-***-**** E mail: ANNEBERL I ***@*****.***

Dear Sir or Madam:

I am a dependable and a reliable professional with a high motivational level. Several qualities that I

possess are the following:

Creative A dedicated and loyal employee

An Abstract Thinker Ar ticulate

A Problem Solver – Solution finder Thrive in a multi task environment

A Passion to do well Extremely detail oriented

A willingness to take on new Excellent client interaction

responsibilities

My educational background and the many passions that drive me, makes me the ideal candidate for

several positions.

With years of experience behind me, I have developed strong team-building skills, and have learned how

to pull together individual strengths to achieve a single goal. Because of this experience, I am well versed

i n the areas of:

Ensure new accounts are supported through the fi rst 90 days and the client is educated as to the

i mportance and functions of features and benefits associated with their product.

Continuously ensure high levels of communication with managers in order to ensure compliance

w ith operational objectives, financial goals and required policies/procedures.

Able to delegate authority to subordinates as needed to complete the responsibilities in various

administrative functions.

Able to express ideas and information clearly and concisely, both verbally and in writ ing

Knowledge of how to t rain employees, subordinates and co-workers in the area of assignment

Ability to exercise judgment and discretion in devising, and interpreting current or new company

established rules, regulations, policies or procedures

Ability to initiate administrative programs and procedures and to evaluate their effectiveness

Thorough knowledge of the goals and objectives of businesses

Perform related work as required

I look forward to the future, which will be built on a well-rounded education and solid friendships through

teamwork that will last a lifetime.

E nclosed is my résumé highlighting my skills and professional experience. I am confident that my

k nowledge would serve as an asset to your organization.

Thank you for your t ime and consideration.

Sincerely,

Anne-Berline Dupre

ANNE -BERLINE DUPRE

521 Sandhill Point Lane

Seffner, FL 33584

863-***-**** Email: ************@*****.***

CAREER OBJECTIVE:

Seeking a position with a company that provides room for advancement by utilizing my educational background,

administrative, sales representative and customer service skills.

SUMMARY OF QUALIFICATIONS:

• Front Desk Receptionist

• Sales Associate

• Customer Service

• Personal Assistant

• Beauty Advisor

• Child care

• Microsoft Excel and MS Word

• Strong written, oral communications, and research skills

EDUCATION:

High School 1999

George Sylvain, Haiti

Miami Dade College 2002-2005

Physician Assistant

Southeastern University 2007-2008

Human Services

RBI/ RSW

Bachelor’s degree in Theology / Music 2011-2014

WORK EXPERIENCE:

One Touch Direct/ Verizon Telesales Agent 2014-2015

• Telephone Sales Representative

• Able to work on a fast environment

• Help customers change their wireless plans if needed

• Take customers’ orders and introducing them to new Verizon’s products

Instructor / Teacher

CHILD KARE SOLUTIONS. Tampa, FL.

• Managing an infant classroom of 4 or more Children with an assistant teacher. 2013

2007-2012

Sales Associate/ Customer Service/ Beauty Advisor

DILLARD’S. Lakeland, FL.

• Customer Service

• Managing the counter and keeping it in order

• Talk to customers about skin care and do makeovers for weddings, proms, special events etc.

• Handle the cash drawer

Instructor / Teacher's Assistant.

TUTOR TIME CHILD CARE LEARNING CENTER. Jacksonville, FL. 04/06-

11/06

• Assist with managing classroom that consists of 21 2 to 5 year-old children.

• Provide children with learning experiences that promote their cognitive, social and emotional

development.

• Deliver individualized instruction in all areas of the curriculum.

• Assist teacher with creating and implementing lesson plans.

• Participate in parent-teacher conferences, order supplies, handle record-keeping, and keep a tidy

classroom.

• Worked with interdisciplinary team members to evaluate children's progress and recommend

appropriate learning plans.

Cashier.

USA PARKING. Fort Lauderdale, FL. 06/05 - 01/06

• Accurately managed a cash draw

• Handled customer inquiries

• Ability to work under pressure and/or frequent interruptions.

• Ability to work well with public and effectively deal with angry, irate or disgruntled customers.

• Planned, guided and performed administrative tasks

• Ensured office productivity

Administrative/Receptionist.

BELL VISION (Optical Clinic). North Miami, FL. 10/04 - 06/05

• Data entry

• Received payments for invoices

• Monitored invoices and expense reports

• Accounts Payable

• Accounts Receivable

• Answered a multi line phone

• Order processing

• Researched order discrepancies

Screener.

GLOBE SECURITY. Miami International Airport, Miami, Fl. 10/01-10/02

• Provide Security and protection of air travelers, airports and aircraft.

• Perform security screening of person, including tasks such as: hand-wanding, pat-down

searches, and monitoring walk-through metal detector screening equipment.

• Perform security screening of property, including the operation of x-ray machines to identify

dangerous objects in baggage, cargo, and on passengers; and prevent those objects from being

transported onto aircraft.

• Controlling entry and exit points.

• Continuously and effectively interact with the public, giving directions and responding to

inquiries in a reasonable manner.

• Maintain focus and awareness and work within a stressful environment which includes noise

from alarms, machinery, and people, distraction, time, pressure, disruptive and angry passengers,

and the requirement to identify and locate potentially life threatening devices and devices

intended on creating massive destruction.

• Make effective decisions in both crisis and routine situations.

SPECIAL SKILLS / ACHIEVEMENTS

COMPUTER SKILLS

• Microsoft Word- Excel,

• Microsoft Outlook

MULTILNGUAL

• English

• French

• Creole

PAST EXPERIENCES

WEDDING/EVENT PLANNER’S ASSISTANT

• Assist the event planner in everything while planning receptions etc..

• Experiences in banquet/ receptions preparation

• Setting up for reception, dinner, and decorations etc..

COUNSELOR

U.H.T. (Under His Tent) MINISTRY

• Reach, out program to teenagers.

• Advocate God's word of Planned Parenthood and how to stay away from drugs, prison and alcohol.

MUSIC

• Teach and Directing Children's choir

• Music & Choir / Praise Team experience for almost 20 years in the last 3 churches.

Contact this candidate