Customer Service Sales

Luca Lovera

**-** ***** ******* *******, *A, Forest Hills, NY 11375

Mobile: 347-***-****

Email: ****.********@*****.***;

EDUCATION

University of Milano-Biococca, Italy

Degree in Economics and Business Policy

Communication and Business Administration

November 2011 Graduation, Final Vote 87/100

B. Russell High School, Italy

July 2003 High School Diploma, Final Vote 70/100

WORK EXPERIENCE

Quattro Milano, Milan, Italy

Business Entrepreneur, Owner/Manager of Restaurant Bar, February 2014-

Present

Research and organize and the location, maintenance and upkeep of bar.

Created and defined all aesthetics of bar from interior and exterior

appearance to presentation of food and drink. Hired and trained staff

to maintain expected standards.

Responsible for all aspects of the bar both front and back of house

from cleanliness, inventory, operational procedures and customer

service. Worked to create contracts with other local businesses to

promote and provide positive publicity for the business by providing

visibility of local business within the bar.

Calambour SRL Milan, Italy

International Sales and Marketing Assistant, January-October 2013

Reported directly to president of the company. Worked daily to call

and establish business agreements with new clients and maintain

continued client relationships. Organized the activities of the

marketing department and of the client in order to develop and

understand new markets as well as to become well established among

competitors. Drove business by striving to develop new clients,

especially international clients. Traveled locally and internationally

to participate in conventions to promote product and develop new

clients especially in Europe and the Middle East.

11 Group-11Club Room, Milan, Italy

Director, February 2012-September 2012

-Director of a restaurant club nominated"11Club Room". 25 employers.

Created and maintained staff schedule as well as events calendar.

Supervised and coordinated entire staff. Supervised all employ

activity both front and back of house. Created staff schedules as well

as worked one-on-one with staff to create strong morale as well as

increased motivation and sense of strong teamwork. Contributed to the

development of pricing the food and drink menus.

-Director of marketing and co marketing of the whole group of 7

locations (discoclub, lounge bar, restaurant, club-restaurant.) in

Milan and hinterland.

Implemented inventory procedures to cut costs and increase loss

prevention. Increased customer service standards and implemented

online marketing campaign to increase visibility. Signed marketing

contracts with gyms and major sponsors such as Grohe Moet Chandon,

Belvedere, and Maserati. Organized various events and promotions.

Focused on customer development, in particular the direction of

evening events with local management partners' brand and marketing.

Development and organization of corporate and private events, public

relations and art direction.

Playco, Milan, Italy

International Marketing Sales Representative, July 2011-February 2012

Sales Assistant, Internship, January 2011-July 2011

Worked for a conglomerate of six companies; Playmart, Global,

PlayPlanet, Kompan, SPlmart, Playtime. Focused on the development and

maintenance of contracts with major brands and reality (McDonalds,

Moby Lines, IKEA, Carrefour, Risto'). Company supplied play structures

for 98% of McDonald's locations throughout Europe. Responsible for

marketing and sales and the management and coordination of the

telemarketing team to develop potential customers in Italy and abroad

for the sale of gaming facilities, entertainment and playgrounds.

Developed business marketing structure to provide to the 32 offices in

Italy in order to create a cohesive program to increase brand

development. Ability to meet with clients and technical department in

order to turn ideas and prototypes into the final product, also taking

into account many external factors such as any city permits needed for

the installation of the final product.

Active Night S.N.C. - Milan, Italy

Sales Representative, September 2007- May 2009

Focused on commercial sales and management of client relationships.

Responsible for event organization as well as the creation and

management of contracts with managers and owners of venues and

restaurants. Developed strong management and client relation skills.

IES SpA, Milan, Italy

PC Programmer, September 2006-June 2007

Developed modules of software programs for clients. Reported the

progress of the programming to the project leader. Participated in the

discussion and planning of new projects and assignments. Prepared

presentations on the development, results and areas of improvement for

software modules. Worked on PC and server management programs, repairs

and hardware failures. Collaborated successfully with other companies

who were part of the same consolidated group: ITALCONS PRISMA

ELECTRONICS SECURITY SYSTEMS, INTEGRATED AND COLLABORATIVE GROUP WITH

GIS. Aided local law enforcement by providing software programs to

assist their needs.

SKILLS

. Fluent in written and verbal Italian

. Proficient in written and verbal English, Spanish and French

. Strong computer skills both with software and hardware, Windows and

Mac, Microsoft Office (Word, Excel, Powerpoint, Outlook). Adept at

online marketing and use of social media and online research

. Quick learner that is self motivated and can excel under pressure.

Strong analytical skills. Very organized and detailed oriented.

. Ability to work in team setting or independently

. Strong initiative and eagerness to learn. Strong sense of ownership of

work.

ACTIVITIES

. Volunteer Consoler, Grest Summer Camp for Children, 2008-2012

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