Customer Service Manager

PATRICK ASHLEY

**** ****** ****** #**, *** York, NY 10029, Phone 646-***-**** cell 347-***-**** Email: *********@*****.***

PROFILE

• Excellent time management skills

• Profound customer service .and communication skills

• Highly organized

WORK HISTORY

FORREST SOLUTION

Clyde & Co US LLP New York, NY 12/2011-present

Records Clerks /Front desk Perform

• clerical duties related to updating and maintaining clients files in accordance with established records management policies and

procedures Using excel and elite system

• Organize and prepare documents for storage and also retrieve documents from storage

• Identifying and categorizing a variety of legal document types (including but not limited to correspondence, pleadings, discovery,

agreements, and corporate documents).

• Cover front desk, greeting clients and ensure they are directed to the right person. Assist in office services with sorting mail and

photo copy, also assist in other area such as human resources auditing employee records, and accounting department.

• Manage the conference room calendar via Microsoft Outlook.

• Prepare conference rooms for all meetings

• Organize/distribute all incoming mail and packages and Keep kitchen/office stocked at all times

FORREST SOLUTION

Weitz& Luxenberg, P.C New York, NY 2/11-12/11

Legal coding and sorting (Temporary)

• Coordinating and performing the scanning and quality control/validation process for legal documents in the Record Center

Prepare documents to be scanned

• Communicate with manager and clients on job or deadline

• Handle sensitive and confidential documents and information

• Convert hardcopy documents to electronic images using continuous form, sheet-fed and thermal imaging equipment

City of New York Department of Parks, New York, NY 06/10-11/10

Seasonal Grounds Maintenance

• Remove graffiti from variety surfaces using chemical and organic solvents

• Perform minor handyman work such as repairs in parks and facilities

• Ensure parks and playgrounds are safe and free of dangerous particles

• Maintain a clean park daily sweeping, mopping bathroom and recreational rooms

• Collect and dispose of all trash in proper receptacles

• Maintain a clean and safe sidewalk by sweeping at least 3 times a day

Related Management Company, New York, NY 06/06-07/08

Concierge/Doorman

• Meet and greeted all resident and guests, using proper greeting and responses while

Maintaining professional demeanor Maintain visual contact with security camera

• Screened and directed calls and perform various secretarial functions.

• Maintain a clean lobby and surrounding building at all time, shoveling snow and removal of trash.

• Took care of all residents need from messages, package delivers/ups and fed-ex

• Assist resident with taxi, loading and unloading on to luggage cart and into residents home.

• Reported all complaints and accidents to resident manager and completed incident reports.

New York Guest LLC, New York, NY 01/05-08/05

Concierge

• Provided information to residents/guest about local tourist attractions and transportation options

• Assisted with restaurant reservation and ticket for hottest shows in town.

• Maintained a cash register, ensuring that all cash handling policies and procedures were followed

744383v4

Gothic Cabinet craft New York, NY 12/03-01/05

Sales/Customer Service

Philip Engel Leather Furniture New York, NY 01/03- 08/03

Sales/Customer Service

EDUCATION: Harry S Truman High School Diploma 1985 Bronx, NY

Computer Skills: Word, Excel, Outlook, Elite system

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