Customer Service Administrative Assistant

Location:

Posted:

May 12, 2015

MARIA R. BOGOZI

ADMINISTRATION & TECHNOLOGY CUSTOMER SERVICE PROFESSIONAL

Hardworking, resourceful and experienced administration professional with outstanding interpersonal and

customer service skills seeks a position with opportunities for growth and advancement in administration or the

information technology fields

PROFILE

• Highly qualified office technology and clerical professional, with outstanding data entry, filling,

correspondence, and customer service skills; an effective problem-solver and technology specialist with

excellent experience

• Highly developed skills in analyzing, interpreting and summarizing data, with in-depth knowledge of

Windows and all contemporary Microsoft software applications

• Bilingual (English and Spanish), with full fluency and excellent communication skills in both

languages; able to interpret and translate effectively, enabling non-English speaking clients to feel

understood and appreciated

• Outstanding customer service skills and experience, with the ability to build strong, cooperative and

loyal working relationships with clients, coworkers and supervisors; very accommodating, helpful, and easy to

get along with

EDUCATION

Broward College; Pembroke Pines, FL • Major: Information Technology / Computer Systems & Analysis

• Bachelor of Science Degree Candidate, 2017

• Associate in Arts Degree Completion, 2015 • GPA 4.0/4.0

University Blas Pascal, Córdoba, Argentina

Computer Sciences; 91 Computer & Technology Credits prior to Broward College transfer

Accreditation verified by the International Education Consultant Josef Silny and Associates in Miami

Additional courses in Life, Health, and Variables Annuities at completed at Williams School of Insurance

EXPERIENCE

Emblem Health. Hollywood, Florida 2009-present

• Customer Advocate II for Medicare Benefit Coordination and Recovery Center.

• Provide customer service to beneficiaries, coordinating and protecting Medicare trust funds through

knowledge of applicable laws regarding member records management (insurance companies, attorneys, and

employers)

• Excellent knowledge of Medicare benefits coordination and recovery, Obra law, Cobra law, and HIPAA law.

Silversea Cruises, Fort Lauderdale, Florida 2002-2008

• Administrative Assistant; responsible for all ticketing application processing.

• Processed, recorded and managed all data including visa letters using Microsoft Word.

• Managed supplies, ordering, receiving, and updating the system using Microsoft Excel.

• Control inventory, coordinating all aspects concerned in the delivery of pre/final passenger documents on

time, with attached visa information using various couriers (FedEx, UPS, etc.).

• Managed complete charters, acting as corporate liaison inside/outside the office.