MICHAEL A. ZERNICK

*** ******* **.

608-***-****

Oregon, WI 53575

acplso@r.postjobfree.com

CAREER SUMMARY

. Developed, managed, and implemented Quality and EHS Systems from the

High Seas to the South Pole and with manufacturing and distribution

sites all over the world.

. Process Improvement Leader.

. Successful Implementation of DuPont and SafeStart Systems, behavior

based Safety Programs.

. Expertise in TS 16949, ISO 9001 and ISO 14001 requirements and

registrations.

. Customer-focused Supply Chain Manager and Problem Solver.

. A hands-on Manager with a record of increasing sales and exceeding

established goals both internally and externally with Customers and

with Suppliers.

. My most important managerial duty is to be the mentor for my people as

well as others within and without the organization. I make others more

successful.

. I have both developed and re-engineered processes to make them more

efficient and error free.

. I consider myself to be the consummate Trainer. I have trained and

implemented all elements of the ISO standards, as well as SPC

techniques and HazMat safety.

. Management and mitigation of risks.

PROFESSIONAL EXPERIENCE

Hamlin Electronics/Littelfuse, Lake Mills, WI.

2013-present

$800 Million High-Speed Reedswitch Assembly

Quality and Continuous Improvement Manager

. Developed, Implemented and managed Quality programs.

CAPA/ Corrective Action

. Response time reduced to: 4D: 5 days/8D: 15 days

Nonconforming Material

. Turnaround Time < 48 hours

Scrap Reduction Program

Streamlined and clarified Reedswitch Visual Inspection

Standards.

. Pushed successful Process Improvement efforts despite transfer of

business from Wisconsin to Asia.

. Managed ISO-14001 (EH&S) Activities

. Managed TS-16949 (Quality Management System) Activities

. Performed Internal TS/ISO audits

. Re-engineered Failure Analysis Process and Process for handling

Returned Material.

. LEAN Principles/Process Mapping

. Supervised and mentored three Quality Engineers and two Test

Engineers.

. Acted as a focal point for communication both internally among other

divisions and externally with Customers.

. Restructured the Quality Department to best serve internal and

external Customers.

. Developed and Implemented Product/Equipment Validation Plans for the

Operations transfer to Asia.

Consortium for Ocean Leadership, Washington DC.

2011-2013

Ocean Observatory Initiative (OOI)

OOI Project: $400 Million Project to construct four oceanic observatories.

OOI Quality and Safety Manager

. Developed, implemented, and managed Quality and Safety Programs at

multiple sites.

. Developed, implemented, audited and managed an Internal and External

Quality Auditing Program.

. Managed Quality and Safety professionals at multiple sites.

. Developed a Non-Conformance reporting System, covering multiple sites.

. Completed permit applications and managed the Environmental Compliance

Permitting Process.

. Provided Quality and Safety Training for the OOI Project.

. Implemented Lean Concepts in process design and re-design.

University of Wisconsin, Madison, WI.

2004 to 2011

IceCube Project: $270 Million Project to construct a neutrino-detecting

telescope at the South Pole.

IceCube Quality and Safety Officer

. Developed a Failure Review Board and Non-Conforming Material Process

where all issues were closed, reducing the failure rate to approximately

%. We anticipated a 10% failure rate.

. Jump-started an organized problem-solving effort.

. Introduced a Peer Safety Auditing Program at the South Pole.

. Created the Incident Reporting Process at the South Pole.

. Directed the Development of Emergency Evacuation procedures.

. Hired and trained a new Quality/Safety Engineer as a back-up at the South

Pole.

. Oversaw the Safety Hazards Analysis Process for all systems at the South

Pole each year.

. Managed the process for the revision of the Job Specific procedures.

. Organized all safety training each year.

NEWARK INONE (formerly Newark Electronics), Chicago, IL

1998 to 2003

$ 500 Million Distributor of Electronic Components/ 1500 employees

Quality Assurance Director

Managed 50 sites/ 20 subordinates. Management Representative for the

Quality/ Business Management System. Developed process re-maps as required.

Trainer in all facets of the ISO standards. Performed all corporate and

plant DOT training.

. Led cultural change in Warehouse by collectively designing and

implementing a Quality Accountability Program.

. Designed and implemented ISO-9001: 2000 conversion At Newark InOne in

four months.

. Directed and implemented the ISO-14001 EMS standard in seven months.

. Enhanced Internal Quality Auditing and Corrective/ Preventative Action

processes, cut CAR cycle time in half (including Supplier CARs).

. Created and implemented consistent processes to address customer

requests, instituted tracking system.

. Developed Six Sigma process performance benchmarks. Instrumental in

developing OTIF (Customer Service Level Metrics). OTIF performance

increased 50% in two years. Enhanced and sustained several key Customer

relationships including LHMC, Hamilton-Sundstrand, and Boeing.

. Established On-Line (Intranet) availability of all Procedures/ Work

Instructions.

. Supplier Relations:

o Worked with Suppliers and Purchasing to resolve Quality problems

through both site visits and Supplier meetings at Newark. Hands-on

involvement with the Supplier Corrective Action process and the

Nonconforming Material processes.

o Partnered with Suppliers and IT Group to provide integrated on-line

MSDS availability.

o Led a cross-functional team, inclusive of our Supplier Base, in

Automation for Manufacturer's Certification storage,

retention, and retrieval processes. Reduced retrieval time for

MFR certifications by 90%.

o Developed and implemented a Supplier Checklist to rate Supplier's

overall performance in order to baseline Suppliers for Improvement.

. Managed a HazMat stock transfer from one site to another.

. Played a key role on Transitional Management Team in closing Chicago

Warehouse. Managed Inventory Control/ Quality function that maintained

99% outgoing quality level through the final shipment as measured through

SWARM.

TOTAL CONTROL PRODUCTS, Melrose Park, IL

1997 to 1998

$ 200 Million PC and Plant Process Controls Manufacturer, Major Automotive

Supplier/ 100 employees

Quality Assurance Manager

Management Representative for ISO-9002 Quality System Registration.

. Supplier Relations:

o Performed on-site Supplier Assessments.

o Worked with Suppliers through site visits to solve problems.

Frequent domestic travel.

o Integrated Supplier Corrective Action data in TCP Corrective Action

process for Process Improvement.

. Developed a consistent Internal Quality Auditing Program.

. Managed UL Audits.

. Enhanced the Incoming, In-Process, and Final Inspection & Testing

Programs. Initiated a process to track production line errors for process

improvement and to reduce scrap and rework.

. Developed Process Control Programs including: a Product Returns Policy,

Lot Control Program, and a Bar-Coding Program.

TRIPP LITE, Chicago, IL

1995 to 1997

$225 Million Consumer Electronics Manufacturer/ 350 employees

Quality Assurance Manager

Management Representative/Project Manager for successful ISO-9002

Registration effort. Supervised and trained two Quality Engineers and

eleven auditing technicians, both locally, in Mexico, and in Asia.

. Designed and implemented ISO-9002 registration at Tripp Lite in seven

months from concept.

. Established Company-wide Corrective and Preventative Action system.

Originated the Internal Audit function.

. Supplier Relations:

o Instituted a 1st-Piece Approval System, on-site with Suppliers in

order to reduce product deficiencies by 50%.

o Frequent International travel to train resident QA Technicians and

to trouble-shoot production problems at Supplier's facility.

o Introduced statistical analysis to quantify Supplier problems for

resolution. Cut number of problems in half.

o Performed Supplier Assessments both domestically and

internationally.

. Commenced product reliability testing using a Life Cycle program in order

to develop product warranty information.

. Proposed, developed, and initiated Statistical Analysis to include

customer complaints, customer returns, and plant product failures,

resulting in fewer customer complaints and increased internal process

efficiencies.

REMCOR PRODUCTS COMPANY, Glendale Heights, IL.

1992 to 1995

$40 Million refrigerated beverage dispenser manufacturer in partnership

with Coca Cola and PepsiCo.

Quality Assurance Manager

Established and maintained quality programs in accordance with corporate

directives and customer needs.

Instituted policies and procedures for ISO-9001 Registration.

P3

. Supplier Relations:

o Ensured Quality and on-time delivery by introducing a Supplier

Rating System with Purchasing in order to track Supplier

performance towards improvement.

o Established a system for Supplier Assessments to assist with

process improvement. Performed these assessments and integrated

these results back into the Corrective Action process for

improvement.

o Frequent visits to Supplier sites for trouble-shooting and problem

resolution.

. Developed Internal Audit program that encompassed on-line product audits,

internal quality metrics and workmanship standards.

. Trained plant production staff in problem solving fundamentals and SPC

techniques.

EDUC

EDUCATION

Bachelor of Science, University of Notre Dame, Notre

Dame, IN.

PROFESSIONAL DEVELOPMENT AND AFFILIATIONS

Certified TS 16949 Auditor.

Judge for the American Society for Quality's

"International Team Excellence Award."

o Companies compete in major Process Improvement or Corrective Action

efforts.

Certified Quality Auditor (CQA), American Society for

Quality. Currently a Member.

Certified SafeStart Instructor.

Behavioral Based Frontline Supervisory Safety Training Certificate from

DuPont.

Six Sigma Green Belt training

Hamilton-Sunstrand

Lockheed Martin

Quality Control Academy

Various seminars in ISO-9001: 2000; Internal Quality Auditing; Corrective &

Preventive Action; Quality Planning.

Rockwell Automation

ISO-14001 Seminar

Internal EMS Auditing (ISO-14001)

"Quality Improvement through Defect Prevention"

Certificate: Phil Crosby Course.

(NAPM) National Association of Purchasing Managers

Presenter for own paper: "Purchasing Inspection on a Shoestring."

View Engineering, Inc., Simi Valley, CA

Programmer's Certificate for CMM operation.

SME (Society of Manufacturing Engineers)

Certificates for Geometric Dimension and Tolerance and Inspection training.

Moderate fluency in the spoken, written, and reading of the German

language.

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