Customer Service Care

JOB APPLICATION LETTER

Position : Customer Care / Cheque clearing/office job/Accounts.

Mini Krishna

Mobile : +971-**-*******

Email- ************@*****.***

Attn : Human Resource Department

Subject : Enthusiastic and Hard-Working Customer Care / Cheque clearing/Accounts/Office jobs

Dear Recruiter,

I read with interest your posting for Customer Care /cheque clearing/ Accounts/office jobs in Banks. I

believe I possess the necessary skills and experience you are seeking and would make a valuable

addition to your esteemed company. Please take a look at my attached resume for a detailed look at my

skills and experience.

I am a hard worker and my attention to detail is one of my best qualities. I have completed my

graduation in Commerce and I have attended Secretarial & computer training. Also I have completed

Diploma in Travel and Tourism. I believe I am capable of performing the duties that is required. I am

willing to take on more responsibilities and I am very enthusiastic to gain knowledge of new tasks.

I wish to build on my career with your esteemed organization. I enclose a copy of my resume to provide

you with an overview of my abilities and experience. If you will grand me an interview, I fee l confident

that when we meet and speak together you will see why I believe I am the right person for this job. I can

be reached at 050-*******

Sincerely,

Mini Krishna

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MINI KRISHNA

CUSTOMER CARE / Cheque clearing/ Accounts/office jobs in Banks

Abu Dhabi, U.A.E.

Mobile : +971-**-******* Email- ************@*****.***

TOP-NOTCH BANK PROFESSIONAL

CAREER OVERVIEW

High performing, results-focused professional with Bachelors of Commerce offering 2 years of

progressive experience. Remains calm and poised even in high-pressure situations. Energetic and

reliable Customer Care / cheque clearing and ott scanning skilled with working knowledge in Bank

Industry with a diverse group of people. Fast learner with strong ability to work independently.

Hardworking Excellent Customer Rapport Strong Problem Solver

Target Oriented Written & Verbal Communications Team Player

Time Management Competitive Presentation Preparation

CORE ACCOMPLISHMENTS

Assisted in the managing of the company database and verified, edited and modified members’

information.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Worked with company systems such as Live Support and diligently completed all assigned tasks,

working overtime as needed.

EDUCATIONAL QUALIFICATIONS

2003 : Bachelor’s of Commerce – Coorperation

University of Calicut – Kerala, India

2004 : Diploma in Travel and Tourism Foundations

Jan Shikshan Sansthan, Thrissur, Kerala, India.

2008 : Diploma in Computer Applications

Industrial Telecommunication & Computer Education Society of India, Kerala, India.

COMPUTER SKILLS

MS Office 2007 Word Processing Spreadsheet Presentation Internet Explorer Outlook Express.

PERSONAL INFORMATIONS

DOB- 10th Feb 1981 Nationality- Indian Married Female Visa- Residence

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PROFESSIONAL EXPERIENCES

2008-2011 : FIRST SOURCE MULTINATIONAL COMPANY,INDIA

Position : customer care executive

Created new processes and systems for increasing customer service satisfaction.

Excelled in exceeding daily credit card application goals.

Contacting lapsed & new customers to introduce and promote products.

Training new staff on call logging software.

Re-directing enquiries to the appropriate person. Building and developing accounts.

Contributed to and participated in team meetings and activities.

Processing order. Maintaining a working understanding of key suppliers, competitive position.

Logged enquiries and resolutions on a database. Offered customers alternatives and up-selling.

Achieved high sales percentage with consultative, value-focused customer service approach.

Cross-trained and provided back-up for other customer service representatives when needed.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a

100% accuracy rate.

2013-2014 : Standard chartered bank,Abudhabi

Position : Cheque clearing and Ott scanning

Cheque clearing- Duties

Clearing cheque.

Make reports of the cheque which is rejected.

Sending the cheque for approval and the concerned authority.

Check whether the cheque is post dated or any mismatch

Doing CDM and RCMS.

Ott scanning– Duties

Scanning ott’s,loans and fax all internal transfers.

Checking daily vouchers.

Making reports of daily otts and internal transfers.

Filing all the documents.

REFERENCES

Ms. Nimmy : Administrator - O.I.L Engineering Middle East Tel : 02-5074000

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