Medical Assistant Customer Service

AMANDA CRANFORD

*** ******** ***** **

Montgomery, TX 77316

H: 936-***-**** C: 936-***-**** E-mail: ***********@*****.***

Profile

Oversee and operate a business keeping a professional demeanor.

Able to operate and maintain professionally under strict

deadlines, and oriented toward maintaining positive attitudes

and public service. Efficient leader seeking career with growth-

oriented organizations.

Education

1999-2000 Montgomery Community Colleges

General Studies with emphasis in Child Psychology

1995-1999 Montgomery High School

Involvement

2007-2008 Organize, manage and oversee childcare for Sovereign Grace

Baptist Church

Work Experience

2014-present Synergy Home Care

Caring for an elderly women

. Assist patient with bathing and toileting

. Prepare meals and give all daily medications

. Take blood pressure and blood sugar levels 2 times a day

. Wash, dry and put away all patients clothing

. Assist patient with anything she needs during the times I

am with her

2012-2014 Stay at home Mom

. Tending to my small children and doing what I can to be a

part of there daily education

2008-2009 Stone Creek Family Medicine

. Front office clerk for 2 Dr's

. Answered phones

. Checked patient's in and out

. Collected payments and did daily's nightly

2009-2010 Stone Creek Family Medicine

. Front office manager

. Ran front office

. Medical billing for 3 Dr's

. Organized and made sure staff did as instructed

. Helped nursing staff in back with patients and learned how

to draw blood for patient's

2010-2012 Stone Creek Family Medicine

. Medical Assistant for Dr. Jennifer L. Chilek

. Checked in patient's, Vitals, Reason for visit and prepared

room for Dr

. Drew blood on patients

. Worked on Prior authorizations on patients medication

. Did referrals for patient's for other Dr's

. At end of each day I went through all my nurse patients and

did my own billing

. Sat and discussed diabetic education to diabetic patients

. Ran EKG, RMR's and ABI's on patients

. Had Texas Health Spring patients and made sure all proper

documentation was done when patients were seen

. On call 24-7 for all patients who had my cell number and

needed anything

1999-2008 Richie's Pharmacy and Medical Supply

Shipping Clerk knowledgeable in areas of shipping and processing

and money management.

. Complete daily closing reports for credit card and shipment

transactions

. Track packages

. Oversee package destination and take necessary action to collect

reimbursement on shipping cost

. Able to multi-task phone calls and faxes

. Organize and process monthly bills for patients

. Order office supplies

2001-2003 Richie's Pharmacy and Medical Supply

Front End Manager experienced in areas of money management,

customer and employee service.

. Knowledgeable in areas of Medicare billing

. Balanced daily cash registers and made daily deposits

. Managed point of sale and wholesale orders

. Maintained medical and billing files

. Managed employee relations

. Aided in employment hiring

2008-2012 Stone Creek Family Medicine

Office manager and Medical Assistant

. Checked patients in and out of clinic

. Collected copayments

. Ran billing department and mailed monthly statements to patients

. Roomed patients and completed Dr. Note to see patients on schedule

1. Completed history and reason of visit

2. Checked and completed all vital signs

. Completed referrals and then scheduled patients with the physician on

referral

. Completed THS referrals

. Scan documents into patient files

. Blood draws and injections

. Worked 24/7 with Dr. Jennifer Chilek and saw patients on weekends if

needed

. Patients called and had access to both mine and Dr's cell phone any

time

. Counseled diabetics and helped with new injections as needed

References and letters of recommendation available upon request.

Contact this candidate