BILL GLASGOW

FOUNTAIN VALLEY, CA. *****

714-***-****

acpl7u@r.postjobfree.com

Experienced Technical Solution Consultant / Project Manager for software

applications, with proven success leading IT technical teams to meet company

SUMMARY

objectives and business goals. Experience in all phases of the IT project lifecycle

from discovery to deployment.

Goal-oriented and highly self-motivated problem solver with strong leadership

capabilities and excellent communication skills. Successful in directing complex

projects from concept to operational status utilizing multiple cross-function teams.

Experienced leader with a solid background in software, hardware, web based and

enterprise (cloud) applications and database knowledge and IT application

knowledge. Detail oriented analysis with an established record with some of todays

prominent fortune 500 corporations.

PROFESSIONAL More than 14 years of experience as a Solution Consulting / Project Managing and

PROFILE Business Analysis for many top rated companies. A successful track record in many

highly successful IT projects as both a team member and team leader.

Additional years of experience as a Technical Services Business Manager / issue

triage coordinator, IT training manager, hardware / software support manager,

development, call center management, and sales assisting. Additional experience

working with tightly integrated groups such as technical operations, planning and

development departments and R&D departments.

Experience and trained in SDLC (Software Development Life Cycle) methodology,

release organization cycles, project building and implementation and project

management from Alpha phase through end of life project cycles.

Experienced in sales operations including RFP (Request for Proposal) processes,

proof of concepts and customer sales. Successful in building customer relations and

team environments.

Proven ability to work in harmony with subordinate staff, co-workers, company

executives, and stakeholders.

Exposure and training in software engineering, design and development.

Experience in project management and todays project software tools such as ACE

project, Salesforce and Microsoft Project.

Experienced project manager for BOH (back of house) software solutions for

restaurants and scheduling and labor implementations for municipalities.

Experience in testing, test scripts / plans, QA and regression testing phases.

Experienced in working with various Project Management mythologies include Scrum

/ Agile and waterfall.

Experienced in working with HR, time keeping, labor workforce, public works for

municipalities.

PROFESSIONAL

EXPERIENCE Project (Client) Manager, CrunchTime Information Systems

Boston Ma. Mar 2015 / Present

Client Manager / Project Manager for the implementation of software projects.

Implementing Workforce / Labor Scheduling Management and Inventory Management

to run the back of the house business for the public sector.

Work as Project Manager in all phases from discovery to general release.

Collaborated with peers and management both on-site and with remote staff, for

successful project development and delivery.

Develop and help to re-structure policies, procedures and supporting practices of

clients needs.

Work as the client liaison between the clients needs and company products.

Client advocate for the specific business practices.

Senior Project Manager, IntelliTime Systems Corporation

Santa Ana Ca. Aug 2014 / Mar 2015

Sr. Project Manager for a multi-phased Time Keeping and Scheduling software project.

Implementing Workforce / Labor Scheduling and Time Keeping management software

that run City and County municipalities.

Work as the Senior Project Manager in all phases from discovery to general release.

Collaborated with peers and management in all facets of the project to ensure

successful implementation and delivery.

Aided in the configuration of the client specific application and project documents

based on client needs and business practices.

Client Business Analysis, learning the clients needs as well as business model to

bridge the gap between their needs and their solution.

Solution Consult/ Project Manager, Altametrics (BOH Software vender for many of

todays leading QSR businesses including Taco Bell, McDonald's, Chipotle, and

Dennys Inc.). Also, the makers of Altametrics branded POS systems.

Costa Mesa, Ca. June 2009 / Aug 2014

Solution Consultant / Project Manager on several multi-year, multi-phased, multi-

million dollar software projects. Implementing Workforce / Labor Scheduling

Management and Inventory Management to run the back of the house business.

Worked as Project Manager in all phases from discovery to general release.

Collaborated with peers and management both on-site and with remote staff, for

successful project development and delivery.

Develop and help to re-structure policies, procedures and supporting practices of

clients needs.

I have written, collaborated and designed project documents and project designs from

high level to low level detail. This includes user manuals, change requests, SOWs and

design documents.

Worked as the project SME (subject matter expert) from concept to delivery.

Helped to structure processes needed to implement and track new sub-phase projects.

Managed and mentored other Project Managers on various high level projects.

Technical Services Project Manager Healthcare Dpt, Alpine BioMed Corp.

Fountain Valley, Ca. 2008 / 2009

Project Manager for the Technical Services department for all of the United States,

Canada, and South America.

Managed on-site and remote staff for all aspect of technical services.

Develop and structure policies to better utilize company funds and improve staff

morale.

Initiate additional revenue streams in order to make technical service a profit center.

Was responsible for due diligent reporting for many companies and business

concepts we acquired.

Designed and implemented multi-company integration plans for IT and technical

services departments.

Was responsible for the department that was accountable for trouble shooting of

Neurological and Gastro Intestinal medical devices equipment and accessories.

Successfully established and maintained new employee training programs and testing

for the support team for further enhance staff knowledge.

Implemented extended warranty and loaner program that generated an additional

$100,000.00 for the company in just my first six months at the company.

Technical Support Coordinator, Clear Channel

Aliso Viejo, CA 2005 / 2008

Triage Coordinator / Project Manager has the primary responsibility of monitoring and

facilitating proper handling of all Trauma customer driven, software issues that have

been escalated and assigned to the Trauma Coordinator. Trauma coordinator works

closely with all divisions of the company and analyzes which resources will best

accommodate the critical software need.

Was the Project Manager for all related IT software project generated out of customer

vision and complaints.

Provide crucial, detailed reporting to Executives Management, daily. Assisted in

maintaining, organizing, and implementing the company software roll out.

Technical Services Project Manager, PDSI (Original TeleStaff Schedule Software

makers prior to Kronos accusation)

Orange, CA 1999 -2005

Managed the Technical Services division including hiring, training, coordination of

support and technical operations, software projects, and roll out schedules.

Project Manager and Business Analyst for customer technical projects and discovery.

Directed and conducted recruitment and retention of technical employees.

Supervised, trained, tested, evaluated and coached staff in improvement skills.

Responsible for Technical related project planning, organization, and delivery.

Designed and implemented diagrams, reports, and flowcharts for reporting purposes of

BETA projects. Managed all ALPHA and BETA sites and testing.

Part of product design, change control and product implementation team.

Worked on staff scheduling software both, system based and web based, for

municipalities and private industries.

Police Officer / Corrections Officer, City of Bell Police Dept.

Bell, CA 1994 / 1998

Worked as a reserve police office for the city assigned to general patrol and law

enforcement.

Full time correctional officer for the Bell City jail facility.

Supervised housed and maintained inmates as well as made law enforcement arrests

and participated in SWAT search warrants and raids. Trained, evaluated and coached

staff in improvement skills.

Helped to write new policies, train staff and establish technology tools for the Police

Department Corrections Unit.

Trained and recognized as a Drug Recognition Expert in court proceedings.

EDUCATION

Bachelor of Science degree in Information Technology (BSIT)

University of Phoenix, Costa Mesa CA.

TECHNICAL SKILLS

Platforms:

Microsoft OSs, Linux, UNIX, and Mac OS experience.

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Languages:

Experience in C++, Java, HTML, DotNetNuke, VB, SQL.

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Databases:

Access, MS SQL, Oracle and Cloud Computing technologies.

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Software:

WebEx, SalesForce CRM, CRM software (HEAT), Tele-Support, MS Office products (Word, Excel, Outlook,

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Power Point, Project, Visio, One Note, Access), Crystal Reports, PeopleSoft, Sage, ACE, SalesForce and

BaseCamp

Certifications:

IT Trainer / Training course.

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Computer Hardware A+

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Effective Coaching and Mentoring of staff program.

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