Insurance Customer Service
Resume:
Wendy L Hughes
**** ******* ** ********** ** ****6
Home 334-***-**** Cell 334-***-****
********@*******.***
OBJECTIVE:
To obtain a permanent position using my education, skills and experience in medical
insurance and billing to provide services to providers, insurers, and subscribers
EMPLOYMENT HISTORY
Montgomery Otolaryngology
Insurance Billing
07/2012-Present
Job Duties:
• Prepare claims and pull audit reports, correct and re-file rejected claims
• Post Medicare, Blue Cross.Tri Care and commercial insurance payments.
• File redetermination or request for voluntary re-coups
• Pull EOB’s and file UB04/1500 forms for secondary and tertiary claims
• Research and re-file rejected claims
• Answer patients insurance questions and billing inquires.
• Contact patient/ insurance companies regarding delinquent accounts and claims
• Verifying insurance eligibility and benefits, ICD and CPT codes
Internal Medicine Associates
Insurance Billing
12/2011-07/2012
Job Duties:
• Post Medicare, Blue Cross. Tri Care and commercial insurance payments.
• Pull EOB’s research rejected claims, and re-file corrected EOB’s
• Answer patients insurance questions and billing inquires.
• Verifying insurance eligibility and benefits, ICD and CPT codes
• Scheduling, Check out
Montgomery Allergy and Asthma
Insurance Billing
11/2010-12/2011
Job Duties:
• Collections, Verifying insurance, Verifying ICD and CPT codes
• Post Medicare, Blue Cross. Tri Care and commercial insurance payments
• Answer patients insurance questions and billing inquires
• Scheduling, Registering patients, Check out
Tallassee Rehab, Tallassee, AL
Administrative Assistant (Externship)
07/2010 - 09/2010
Job Duties:
• Posted Medicare and Blue Cross/Blue Shield payments
• Answered phones
• Created patient charts
Labor Ready Inc
Title: Customer Service Rep II
10/2001- 07/2008
Location: Montgomery, AL
Job Duties:.
• Acting management. Analyzing and hiring of employees.
• Handle workers payroll and tax matters. Invoicing and billing.
• Accounts Receivables and Collections.
EDUCATION
Virginia College at Montgomery
• Diploma: Medical Billing and Coding
• Graduation Date: September 2010
• AHIMA Certified Coding Associate
Data Professionals
• Major: Data Entry/ Basic Office Skills
Sidney Lanier High School
• Completion Date: 05/1982
Honors and Certifications
• Virginia College Montgomery Alabama
• President’s list- Spring and Summer quarter 2009
• Dean’s list- Fall 2009
• President’s list Winter 2009 Spring and Summer quarter 2010
• AHIMA CCA Certified 2011
NOTES AND OTHER INFORMATION
I have knowledge in other courses and types of software
• Medisys I and 2
• Medisys Electronic Health Records
• Windows 95 & 98,
• 2000 and Xp
• Microsoft Works
• Word Perfect
• Medical terminology
• Medical insurance billing and law
• I have previous medical environment experience from position held at East Montgomery
Medical facility as well. Great Public Relation skills and easy to get along with. I am more than
willing to learn new things and accept multitask responsibilities.
PROFESSIONAL REFERENCES
• Suzanne Stanford MCD -Montgomery Hearing Services- Audiologist
• Cindy Glass- Montgomery Hearing Services- Professional Practice Ambassador
• Lynn Todd- Montgomery Allergy and Asthma- Office Manager
• Shelia Bass- Medisys- System Specialist
Contact this candidate